Salesforce Consultant

• Jan 2023 - Present

Salesforce Administrator

• Jun 2022 - Present

- Maintain and support internal Salesforce- Management of profile and roles, for Salesforce users- Assist and manage ongoing Salesforce object/field/record/page layout customization- Assist in creating and managing Salesforce reports & dashboards- Research and implement third-party solutions to automate business processes.- Designing, coding, and implementing Salesforce applications.- Testing the stability and functionality of the application.- Troubleshooting and fixing bugs.- Maintaining the security and integrity of the application software.- Extensive experience working with Salesforce CRM platforms.- Ability to problem solve high-level Salesforce software and application issues.- Salesforce Lightning Application development. -Ability to carry out automation using Flow Builder, Process Builder, Workflow Rules and more. -Maintain User Permission and Sharing Rules. Show less

Test Engineer | QA Tester

• Jun 2022 - Mar 2023

- Experience in developing, and executing test cases, test status and test result documents.- Experienced in designing test plans, defining test cases, generating, and maintaining test scripts, analyzing defects, interacting with other team internal test and external project members.- Functional & Automation testing experience and ability to support parallel projects, in Agile delivery model. Providing testing guidance and support horizontally to agile teams.-Experience in Test scripts/Test execution & Defect reporting; End to end Test coordination. Show less

Customer Service Representative

• May 2020 - Oct 2020

- Answered inbound customer calls professionally - Remained in the top 10% of Academy Credit Card sales. - Provided customers with accurate product and service information with the use of database searches -Data Entry with accuracy and speed, productivity/efficiency measurements - Remained in the top 10% of Academy Credit Card sells - Ability to build rapport with customers on the phone - Highly motivated, determined, and target driven - Answered inbound customer calls professionally - Remained in the top 10% of Academy Credit Card sales. - Provided customers with accurate product and service information with the use of database searches -Data Entry with accuracy and speed, productivity/efficiency measurements - Remained in the top 10% of Academy Credit Card sells - Ability to build rapport with customers on the phone - Highly motivated, determined, and target driven

Retail Cashier Supervisor

• Apr 2017 - Sep 2018

- Assisted and trained cashiers in sales techniques, POS systems, providing excellent customer service, problem solving and daily cash balancing operations- Learned how to do audit (count money for the entire day, combine for bank deposit, organize paperwork)- Maintained awareness of all promotions, advertisements and new product samples- Operated inventory and POS database

Retail Cashier

• Apr 2017 - Sep 2018

- Assisted in balancing cash drawers and store safe- Assisted with daily store opening and closing procedures- Maintained F.A.S.T. program requirements - Handled voids, returns, cash in/cash out, coupon sales

Caterpillar Cooperative

• Jan 2018 - Jul 2018

- Assisted the company in creating a new way to load and unload excavator buckets while reducing loading time, improving safety, and increasing the number of buckets produced. - Conceived and provided constructive product designs using complex technical principles - Collaborated with other engineering team members to define and meet product requirements - Prepared concept, design and development and feasibility studies of complex engineering projects - Evaluated, defined, and resolved design and manufacturing problems Show less