Experience

Hyatt Regency Coconut Point Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Events Administrative Assistant

  • Oct 2023 - Present



Miraval Resorts & Spas

• United States
• Hospitality
• 200 - 300 Employee

• Guest Service Agent

  • May 2022 - Aug 2023

  Arizona, United States



Hyatt Regency Coconut Point Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Office

  • Sep 2021 - Mar 2022

  • Handled and secured payments for guest check-in; including cash, checks and credit cards • Processed forms for both tax-exemptions as well as credit card authorizations • Consistently among top front desk agents for upselling room types. • Maintains one of the highest check-in survey scores on the team • Managed Opera reports to optimize guest satisfaction, safety and make their experience exceptional. • Leveraged my Hyatt tenure and experience to train all newly hired… Show more • Handled and secured payments for guest check-in; including cash, checks and credit cards • Processed forms for both tax-exemptions as well as credit card authorizations • Consistently among top front desk agents for upselling room types. • Maintains one of the highest check-in survey scores on the team • Managed Opera reports to optimize guest satisfaction, safety and make their experience exceptional. • Leveraged my Hyatt tenure and experience to train all newly hired front desk agents Show less



KW PROPERTY MANAGEMENT AND CONSULTING

• United States
• Business Consulting and Services
• 700 & Above Employee

• Administrative Assistant

  • Dec 2020 - Sep 2021

  Naples, Florida, United States • Assist in the daily operation of the management office and administrative duties following established Company procedures and guidelines • Perform administrative assistant functions including but not limited to: record keeping, filing, mail collection and distribution, word processing, data entry, maintain and replenish office supplies, and other essential needs as required • Maintain, update, type, and coordinate account information in computer database • Research any owner… Show more • Assist in the daily operation of the management office and administrative duties following established Company procedures and guidelines • Perform administrative assistant functions including but not limited to: record keeping, filing, mail collection and distribution, word processing, data entry, maintain and replenish office supplies, and other essential needs as required • Maintain, update, type, and coordinate account information in computer database • Research any owner discrepancies regarding payment to accounts • Coordinate and track important dates and meetings • Ensure that the telephone is answered properly, and messages are handled courteously, accurately, and responded to in a timely manner • Ensure that emails are responded to within 24 hours • Pick up all mail (i.e. Fed Ex, UPS, USPS) daily • Provide and maintain architectural approvals, sale/lease information, as well as any other forms specific to the property that may be developed Show less



Hyatt Regency Coconut Point Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Accounting Clerk

  • Dec 2019 - Sep 2020

  Bonita Springs, Florida, United States Accounts/Receivable Clerk • Collect and handle cash payments • Log all form of payments to track for auditing purpose • Responsible for handling and auditing $50,000 • Process documentation for most cash transactions • Complete all tax exemptions for the hotel

• Front Desk Agent

  • 2017 - Dec 2019

  Bonita Springs Florida Front Desk Agent • Handled and secured payments for guest check-in; including cash, checks and credit cards • Processed forms for both tax-exemptions as well as credit card authorizations • Consistently among top front desk agents for upselling room types and Regency Club • Maintains one of the highest check-in survey scores on the team • Managed Opera reports to optimize guest satisfaction, safety and make their experience exceptional. • Leveraged my Hyatt tenure and… Show more Front Desk Agent • Handled and secured payments for guest check-in; including cash, checks and credit cards • Processed forms for both tax-exemptions as well as credit card authorizations • Consistently among top front desk agents for upselling room types and Regency Club • Maintains one of the highest check-in survey scores on the team • Managed Opera reports to optimize guest satisfaction, safety and make their experience exceptional. • Leveraged my Hyatt tenure and experience to train all newly hired front desk agents

• Conceirge-Regency Club

  • 2016 - 2017

  Bonita Springs, Florida, United States • Utilized BirchStreet to maintain appropriate inventory levels for the Regency Club • Cultivated long lasting relationships with Hyatt’s top tier clientele through exceptional customer service

• Hostess

  • Jul 2013 - 2016

  Bonita Springs, Florida, United States • Helped manage and organize a high-volume of reservations within the constraints of the restaurant • Provided guests with an excelled customer experience