Experience

Focus Hospitality Management

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • May 2019 - Present

  •Assist Director of Sales to generate revenue by managing sales functions of two properties •Create and develop marketing plans and activities to drive ADR, RevPAR and guest experience •Provide support to the Front Desk Staff on groups and meetings at the properties •Conduct administrative duties, such as weekly reports, sales production of groups, hotel tours, and basic office duties •Assist Director of Sales to generate revenue by managing sales functions of two properties •Create and develop marketing plans and activities to drive ADR, RevPAR and guest experience •Provide support to the Front Desk Staff on groups and meetings at the properties •Conduct administrative duties, such as weekly reports, sales production of groups, hotel tours, and basic office duties



Kate Spade & Company

• Supervisor

  • Jul 2018 - May 2019

  •Model and supervise selling environment to create repeat clients •Audit and process all daily, weekly and monthly paperwork, including goals, schedule, and log outreach •Knowledge of all inventory, including benefits and features of all products, including how to merchandise product per directives given •Managed sales shifts, through achieving the second highest sales, capture and dollar per transaction •Model and supervise selling environment to create repeat clients •Audit and process all daily, weekly and monthly paperwork, including goals, schedule, and log outreach •Knowledge of all inventory, including benefits and features of all products, including how to merchandise product per directives given •Managed sales shifts, through achieving the second highest sales, capture and dollar per transaction


Rubs Massage Studio
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Lead Manager

  • Jul 2017 - Jul 2018


Associa Arizona

• United States
• Real Estate
• 1 - 100 Employee

• Client Solutions

  • Feb 2015 - Jul 2016

  - Support homeowners through phone and email with questions regarding their Homeowners Associations. - Review account statements, direct to online services, assist with escrow inquiries and any violations concerns at the physical property. - Able to use multiple tools with ease to be quick and efficient in answering owners. - General office and administrative duties are preformed such as sorting mail, filing, ordering supplies, creating tasks and setting meetings. - Support homeowners through phone and email with questions regarding their Homeowners Associations. - Review account statements, direct to online services, assist with escrow inquiries and any violations concerns at the physical property. - Able to use multiple tools with ease to be quick and efficient in answering owners. - General office and administrative duties are preformed such as sorting mail, filing, ordering supplies, creating tasks and setting meetings.



LivingSocial

• United States
• Advertising Services
• 400 - 500 Employee

• Merchant Services Rep

  • Dec 2012 - Nov 2014

  I worked with merchants, who promoted their businesses on the online marketplace. I was able to assist them by handling inbound calls and emails in real time with potential follow ups. I was able to manage multiple tools and cases while reviewing merchant concerns, such as payment, production, and customer inquiries. By working with our accounting team, production team, and even sales team, I was able to provide the merchant with the necessary details needed to run a successful promotion. I had the ability to provide advanced technical support for the website, and the mobile application.As well as...Providing excellent customer service by building rapport through phone and email support. I was able to provide empathy through stressful situations. I was not only an advocate for the consumer by building a case to assist them in their troubles, but I actively listened to their concerns. I now have the ability to look outside the box to help make strong moves to find the best solution for consumers Show less

• Consumer Services Representative

  • Dec 2012 - Nov 2013

  -Providing excellent customer service by building rapport through phone and email support.- Provided empathy through stressful situations while using active listening skills.- Played the role of advocate for the consumer through building a case to assist in their concerns.- Demonstrated the ability to think outside the box to make strong moves for the best solution forconsumers and the merchant.- Displayed the ability to multitask while answering incoming calls, managing a small emailcommunication team and assist with technical support to exceed consumer expectations. Show less


Beacon Group
• Software Development
• 1 - 100 Employee
• Job Coach

  • Mar 2012 - Dec 2012