Front Office Manager

• Sep 2022 - Present

Digital Account Manager

• Mar 2017 - Oct 2022

Supervisor

• Apr 2016 - Oct 2016

Account Manager

• Jan 2014 - Apr 2016

The Account Manager interacts daily with multiple client contacts (in person and via phone/video chat). The Account Manager will be responsible for retaining and continuously improving business with existing customers through business development and strategic relationships. The ideal candidate will need to possess the ability to effectively present information and respond to questions from groups of managers, clients, customers and prospective customers. This position will also maintain an efficient office environment and provide effective communication to the laboratory, sales department and billing department. Communicating, coordinating, and updating other departments to ensure error-free service delivery to agencies, including all new client on-boarding paperwork, will be paramount. * Strong presentation skills * Participate in relevant industry events and professional associations * Willing to travel. Recurring face time with accounts at level directed by Business Development Manager * Update and maintain client contact information and records through proper use of CRM * Timely, thorough and accurate preparation of required departmental reports * Maintain and keep current on all sales software programs, paperwork and product info * Present solutions to problems for effective collaborations on group projects as well as individual duties * Proactive management of client supplies and inventory * Delivers forward thinking customer service: knows that account manager cannon effectively partner with an organization without first understanding organization’s goals * Deliver ongoing trainings and education initiatives to collectors and agency employees * Create valuable relationships with their dedicated/assigned accounts. Account managers are main point person and carry the responsibility for the effectiveness of partnership between lab and customer. * Demonstrated knowledge of Microsoft Office Show less

Customer Service Specialist & Lead Trainer

• Jan 2012 - Jan 2014

* Possess Knowledge and know-how of all functions of a Front Office Coordinator and Collector/Medical Assistant.* Perform Urine and hair collections.* Ensure all members of front office staff and collection centers are properly trained.* Supervise off-site collection centers (procedures and training of staff).* Provide support for all other departments.* Preparing Standing Orders and Requisitions for Agencies with oversight from the Front Office Supervisor.

LNA

• Jan 2008 - Jan 2009

* Provide high-quality patient care while maintaining a safe and positive atmosphere. * Ensure the accurate, timely flow of information by maintaining thorough patient records. * Assist nurses with admitting, transferring and discharging patients. * Perform restorative and rehabilitative procedures and observations. * Provide high-quality patient care while maintaining a safe and positive atmosphere. * Ensure the accurate, timely flow of information by maintaining thorough patient records. * Assist nurses with admitting, transferring and discharging patients. * Perform restorative and rehabilitative procedures and observations.

Community Wellness Intern

• Jul 2008 - Oct 2008

* Assist in managing the day to day operations of the medical facility. * Responsible for organizing the delivery and collection of patient records based on their concerns, habits, family history, food selection and overall health. * Implement projects to educate and motivate employees to make healthy choices. * Help with developing goals for cardiac rehab patients to overcome their challenges. * Assist in managing the day to day operations of the medical facility. * Responsible for organizing the delivery and collection of patient records based on their concerns, habits, family history, food selection and overall health. * Implement projects to educate and motivate employees to make healthy choices. * Help with developing goals for cardiac rehab patients to overcome their challenges.