Courtney Henderson
Workforce Systems Analyst at Univar Solutions- Claim this Profile
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Bio
Chris Otten
I worked with Courtney directly on a day to day basis for about 1 year. It was nice working with Courtney as she was always professional with clients and a pleasure being around. She was always prompt and was a very dependable person. I Know Courtney is going to do great things with her career!!
Chris Otten
I worked with Courtney directly on a day to day basis for about 1 year. It was nice working with Courtney as she was always professional with clients and a pleasure being around. She was always prompt and was a very dependable person. I Know Courtney is going to do great things with her career!!
Chris Otten
I worked with Courtney directly on a day to day basis for about 1 year. It was nice working with Courtney as she was always professional with clients and a pleasure being around. She was always prompt and was a very dependable person. I Know Courtney is going to do great things with her career!!
Chris Otten
I worked with Courtney directly on a day to day basis for about 1 year. It was nice working with Courtney as she was always professional with clients and a pleasure being around. She was always prompt and was a very dependable person. I Know Courtney is going to do great things with her career!!
Experience
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Univar Solutions
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United States
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Chemical Manufacturing
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700 & Above Employee
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Workforce Systems Analyst
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Jul 2021 - Present
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Givaudan
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Switzerland
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Chemical Manufacturing
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700 & Above Employee
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Senior Customer Care Representative
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Feb 2020 - Jul 2021
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Hyatt Hotels Corporation
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United States
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Hospitality
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700 & Above Employee
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Event Coordinator (Contractor)
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Jun 2017 - Feb 2020
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Senior Customer Care Representative
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Jan 2013 - Mar 2017
Customer Service Customer Service
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Lead Account Specialist
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May 2012 - Dec 2012
Coordinate North America month-end close activities for all business unitsComplete monthly Key and Mitigating Controls for SOX AuditComplete monthly Customer Service activity metrics and Service Pulse customer survey resultsAssist in SAP and Soft Skills training for new associatesMember of interview team for new applicantsBack up Customer Service Manager and assist with daily duties
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Senior Account Specialist
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Jun 2008 - May 2012
Receive and process orders in SAP from current customers via phone, email, & faxDaily invoicing of all shipped customer ordersWork as liaison between customer and the plant for any issues Assist manager with reporting duties and monthly S&OP callsCross-trained with Epoxy division to handle key accounts
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Information Center Representative
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Aug 2007 - Jun 2008
Developed standard procedures and practices for positionProvided safety data to current and potential customers for chemicalsReceived incoming web inquiries to develop into sales leadsMaintained SAP Customer Master Data requests for all divisions
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National City Bank
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Banking
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700 & Above Employee
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Branch Sales and Service Specialist
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Feb 2006 - Aug 2007
Assisted clients in opening new depository accounts, loans, and credit linesMaintained account functionsResponsible for meeting monthly sales goalsCustomer Service
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Consumer Banker
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2005 - 2007
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Education
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2006 - 2008
The Ohio State University - The Max M. Fisher College of Business
Master of Business Administration (M.B.A.) -
Franklin University
B.S, Management -
Franklin University
Bachelor of Science (B.S.), Management and Marketing -
Pleasant High School
Community
