Operations and Systems Manager

• Jun 2022 - Present

Oversees the operational, day to day business activities, ensuring that Opal systems are well managed, communicated and performing efficiently and effectively. Ensures efficient business operations in order to best serve Opal’s mission. Focus is on non-client facing aspects of Opal as a business, including administration, regulatory compliance, IT, UR, facilities and some aspects of human resources. Manages Administrative Assistant/Office Manager, HR Specialist, UR Specialist and Intake ManagerLeads the licensing, policies and procedures and workplace safety work within HRLeads performance management across the Opal systemOversee and manage the utilization department Manages IT needsOnboards new operations staffCoordinates and manages facility maintenance and improvement needs Manages and addresses business operations needsImplements policies and procedures that will improve day-to-day operationsPlans and directs administrative and operational activities Organizes and prioritizes to facilitate efficient decision making and responses to feedback Provides program management and project management oversight and guidance to projects of high importanceDevelops major goals to support broad functional objectivesComprehensive knowledge of the overall organizational functioningInteracts with all departmentsSkills in working with all different levels of an organizationExercises independent judgment and considerable initiative to provide a wide range of support to operations and systemsConducts face to face intake assessments and support system therapy

Intake Department Lead, Family Therapy Department Lead and Head of Staff

• Jun 2021 - Jun 2022

Job Title: Intake + Family Therapy LeadResponsibilities: Conduct face to face intakes with clientsTrain Intake Specialists on the intake and assessment processLead the Intake Specialists in their phone intake work, level of care recommendations, medical assessment referrals, insurance benefit and eligibility checks, new client orientations, and financial agreements for clientsCommunicate with Utilization Review Specialist to ensure appropriate insurance authorizationCreate effective intake team communication and division of labor systemsHelp create organizational systems to increase overall efficiency and effectivenessServe as an insurance pre-authorization and utilization review consultant to Utilization Review Specialist Manage Opal client apartment check-in and check-out processCollaboration with other members of a multi-disciplinary treatment teamMaintain clinical documentation and other administrative tasks required for competent careCoordination with Community Relations Team regarding marketing research, client satisfaction and referral tracking informationFacilitate family programming group with other Opal family therapistsOversee the family therapy program at Opal as a whole and collaborate with Kara Bazzi, LMFT, CEDS on aspects of family therapy programming that need change or revisionSupervise other family therapists in the department

Intake Lead

• Jun 2020 - Jun 2021

Conduct face to face intakes with clientsAssess, Diagnose and recommend level of care for each admissionTrain Intake Specialists on the intake and assessment processLead the Intake Specialists in their phone intake work, level of care recommendations, medical assessment referrals, insurance benefit and eligibility checks, new client orientations, and financial agreements for clientsCommunicate with Utilization Review Specialist to ensure appropriate insurance authorizationCreate effective intake team communication and division of labor systemsHelp create organizational systems to increase overall efficiency and effectivenessServe as an insurance pre-authorization and utilization review consultant to Utilization Review Specialist Manage Opal client apartment check-in and check-out processCollaboration with other members of a multi-disciplinary treatment teamMaintain clinical documentation and other administrative tasks required for competent careCoordination with Community Relations Team regarding marketing research, client satisfaction and referral tracking informationManage system wide utilization review and assessment

Child Youth and Family Intern Therapist

• Sep 2014 - Jun 2022

One in four adults and one in five children has a diagnosable mental disorder. Navos ensures that people with mental illness and living in poverty have access to quality health care. With Ruth Dykeman Children's Center and Seattle Children’s Home, we help people to reach their full potential for recovery and self-sufficiency. Navos’ range of mental health services, support for clients’ families, and services for 20 Navos Consortium members, which improves the lives of 23,000 children and adults a year.

Employment Consultant

• Apr 2013 - Jun 2022

Trillium helps businesses recruit, train and retain employees with disabilities. For nearly thirty years, qualified candidates throughout Western Washington have discovered work that they love and businesses have benefited from dedicated and hard working employees. Trillium continues to make the connections a win-win situation. We currently serves King, Kitsap, Pierce and Clark Counties. Trillium helps businesses recruit, train and retain employees with disabilities. For nearly thirty years, qualified candidates throughout Western Washington have discovered work that they love and businesses have benefited from dedicated and hard working employees. Trillium continues to make the connections a win-win situation. We currently serves King, Kitsap, Pierce and Clark Counties.

Family Therapist

• Jun 2016 - Oct 2018

Family Therapist

• Jun 2016 - Sep 2018

Provide individual and group therapy for our Partial Hospitalization Program, Intensive Outpatient Program and Outpatient Program clientsProvide support system/family therapy for our Partial Hospitalization Program and Intensive Outpatient Program Facilitate specific groups based on skills, training and interestParticipate in facilitating Support System programming on Tuesday evenings, 5-6pmCollaboration with other members of a multi-disciplinary treatment teamAdminister paperwork and systems related to the Support System programmingOffer systems-thinking leadership to benefit case conceptualization for other Opal staffBe the point person responsible for communication between clients’ identified support system and treatment teamMaintain clinical documentation and other administrative tasks required for competent care

Milieu Therapist

• Aug 2015 - Sep 2016

Provide a safe, supportive, and encouraging environment for the partial hospitalization program clients.Provide direct assistance throughout day by means of:eating with clients at meals and snack timesmonitoring bathroom use for eating disordered behaviorssocializing and observing clients during breaks and transitions in programming Collaborate with other members of a dynamic, multi-disciplinary treatment teamHelp with training new milieu staffAssist staff therapists and/or dietitians with tasks related to client careCo-facilitate various therapy groupsMaintain clinical documentation and other administrative tasks required for competent care

Milieu Therapist

• Aug 2015 - Jun 2016

Manager

• Jul 2009 - Mar 2013

Managed a high revenue coffee house. Hiring, training, ordering, inventory, budget management, customer service. Managed a high revenue coffee house. Hiring, training, ordering, inventory, budget management, customer service.

ABA Therapist

• 2009 - 2010

Using the very latest and most widely accepted teaching and therapeutic methodologies, ACES aspires to help each individual with autism and other developmental disabilities fulfill his or her maximum potential. We provide a full complement of services in homes, schools and communities throughout the United States. Using the very latest and most widely accepted teaching and therapeutic methodologies, ACES aspires to help each individual with autism and other developmental disabilities fulfill his or her maximum potential. We provide a full complement of services in homes, schools and communities throughout the United States.

CNA

• 2007 - 2009

LMK, Inc. works with adults with developmental disibilities helping them with their daily activities of living. We provide safe, beautiful homes where clients live with roommates and 24 hour staff members. We strive to help our clients learn to live as independtly as possible by involving them in all household purchases, decisions, shopping etc. We also ensure this by aiding them in obtaining employment if they desire and in learning public transportation services. We serve our clients by treating them with respect, dignity, kindness and patience.