Courtney Grant

Education Account Manager, NE/SE at Tobii Dynavox
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Contact Information
us****@****om
(386) 825-5501
Location
Brockport, New York, United States, US

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Experience

    • Sweden
    • Medical Equipment Manufacturing
    • 300 - 400 Employee
    • Education Account Manager, NE/SE
      • Jan 2023 - Present

      -Develop and execute a strategic sales plan for the territory in line with management objectives- Proactively prospects for, acquires, and develops accounts across the education business - Present, demonstrate and sell the full line of products and services, both in person and virtually- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors via in-person and virtual meetings and demonstrations- Develops team approach with local AAC Solutions Consultant - Proactively assess, develop, refine, clarify, validate, and document within CRM account’s needs on an ongoing basis and executes strategy to maintain positive customer relationship- Prepare presentations, quotes, proposals, and sales contracts- Coordinate support for customers across all internal departments- Attend National/Local conventions as assigned to support proactive customer meetings and other vendor hall activities- Develop a network of customers via email and social media campaigns- Develop and maintain current product and sales knowledge- Master and maintain current competitor sales and product knowledge- Ensure customer account fidelity, documents/maintain account data, daily sales activities, account and opportunity development, and feedback using CRM/Salesforce.com- Assist with high-severity requests and/or issue escalations as needed Show less

    • Virtual Solutions Consultant
      • Jan 2021 - Jan 2023

      - Responsible for account and relationship management of 2-3 open territories at a time, and fulfilling all administrative and sales duties as outlined below- Excel in organization and time management to ensure customer retention during transitions- Follow up on incomplete sales to guarantee a timely closing and completion of the sales cycle- Assist with onboarding and training of new solutions consultants

    • AAC Sales Consultant
      • Aug 2013 - Jan 2021

      - Develop strong customer relationships through services such as conducting consultative calls and utilizing product knowledge to match clients of all ages with products- Prepare and conduct presentations and trainings, virtually and in person, for multidisciplinary teams consisting of therapists, medical and educational personnel, institutions, and potential client audiences - Account management of hundreds of accounts within the territory using CRM- Prepare expense reports, special projects, sales reports, forecasting and business plans on a timely basis- Lead management consisting of cold calling and prospecting potential accounts to increase territory growth - Assist professionals with report writing while remaining compliant with all HIPAA regulations and Privacy laws when conducting business - Collaborate with multiple internal departments to achieve company goals - Educate community members regarding the benefits of our products- Excelled in customer retention and repairing broken relationships with customers - Maintain a high level of knowledge related to ten or more devices and softwares at a time- Assist in the completion of sales cycle by preparing sales packets and quotes for products and services - Active participant in meetings with state regulators on industry trends- Collaborate in a hybrid sales model to consumers and businesses Show less

    • United Kingdom
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Product specialist
      • May 2012 - Jun 2013

      Product specialist for the New England territory based out of Boston, Massachusetts -Responsible for Augmentative and Alternative Communication sales and marketing development in the New England territory -Established numerous accounts and appointments in a novel territory for Toby Churchill Ltd. -Provided education and in-services to Speech Language Pathologists, teachers, end users, and other related services personnel on the communication devices -Assisted clients in completing funding packets to ensure that they would receive their devices in a timely manner -Quickly developed strong relationships with numerous large AAC establishments throughout the New England Region Show less

    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Speech Therapist
      • Jan 2012 - May 2012

      Provided speech and language therapy to preschool aged students - Responsible for providing speech and language therapy to students aged 3-5 both in the home and at a center based facility - Responsible for completing progress reports and annual reviews - Provided itinerant special education services in the home and at a community based preschool - Collaborated with special education teachers, preschool teachers, occupational therapists, counselors, and physical therapists to meet the needs of students - Therapy objectives include expressive and receptive language, pragmatics, syntax, and other language skills Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Shift Supervisor
      • Sep 2004 - Mar 2012

      Responsible for cash handling, opening and closing the store, and managing operations during shifts Responsible for cash handling, opening and closing the store, and managing operations during shifts

    • United States
    • Primary and Secondary Education
    • 700 & Above Employee
    • Intellectual Disabilities Teacher
      • Sep 2010 - Jun 2011

      Responsible for curriculum development and implementation in a mostly nonverbal, intellectual disabilities classroom. - Lead teacher in a self contained Severe Intellectual Disabilities classroom for first to fifth grade students - Assisted in the creation and implementation of 7 IEPs which focused on life skills, behavior modification, mobility, emergent literacy and math skills, and feeding needs - Completed 5 VAAP (Virginia Alternative Assessment Program) binders for students in grades third through fifth - Co-taught numerous lessons with the other ID teacher and collaborated in lesson planning - Assisted in the creation of an FBA for a student with self-injurious behaviors - Differentiated instruction for students on various levels from learning to feed themselves to emergent literacy skills - Utilized a number of AAC devices in the classroom to assist nonverbal students Show less

    • Speech Therapist
      • Aug 2008 - Jul 2010

      Provided Speech Therapy in an elementary school setting - Provided speech and language therapy for 50+ children ranging from preschool to fifth grade with learning disabilities, emotional disturbances, autism, and developmental delays - Conducted over 30 evaluations for articulation, language and/or fluency and experienced in the administration of TOLD-P3, PPVT-IV, TACL-3, SALT-P, TOPAS, and EVT-III - Therapy objectives addressed, pragmatic skills, articulation, fluency, phonemic awareness, and language skills - Collaborated with the self-contained special education teacher in the implementation of speech and language therapy through co-teaching strategies - Assisted in the creation of district-wide criterion referenced language test - Team member in the creation of the 8 component, award winning “Healthy Schools Initiative Award” and the “Red Carpet Schools Award” - Assisted in the creation of the curriculum and taught math and science at the district middle school during the summer school session - Taught 3rd to 5th grade math and science in our school’s after school tutoring program Show less

Education

  • Western Governors University
    Master of Science (M.S.), Mild to Moderate Disabilities
    2009 - 2010
  • Nazareth College of Rochester
    Master's, Health-Communication Sciences and Disorders, Special Education
    2005 - 2007

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