Courtney Gordon, MPA

Shift Supervisor at TemPositions Health Care
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area

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Credentials

  • Standard First Aid, CPR and AED
    NYS Office for People with Developmental Disabilities
    Jan, 2020
    - Nov, 2024

Experience

  • TemPositions Health Care
    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Shift Supervisor
      • Jan 2023 - Present

      Provide and oversee on-site trauma-informed social service delivery at city sanctuary hotels throughout New York City. Responsible for giving direction/instructions and the overall management of staff and site operations, including tending to needs of the clients, managing meal delivery and distribution of meals to clients, keeping site organized, neat and clean, and documenting and using proper DHS forms for all day-to-day activities and incidents on site while adhering to DHS protocol. Working cooperatively with hotel operations staff and security staff, Welcome and engage migrant and asylum-seeking single adults (referred to as clients), families with children, or adult families (without children). Assigned, monitored, administered, and organized social work cases of over 35 individuals and families. Maintained all relevant and necessary files, documentation, and paperwork regarding participating individuals and families Show less

  • NYC Department of Education
    • United States
    • Primary and Secondary Education
    • 700 & Above Employee
    • Substitute Teacher
      • Mar 2020 - Present

      • Facilitate grades K-8 in general education curriculum for hybrid learning specifically ICT classes • Organize and sequence vast curriculum based on various educational tools • Advance student technological literacy with regards to Google Classroom, ATS, G-Suite for Education, Zoom, and other tools. •Conferred with parents on daily absences. •Counseled students in matters of attendance and tardiness. •Provided attendance information to the guidance counselors and administrators. •Maintain regular contact with students to ensure participation and engagement Show less

  • Spectrum
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Inbound Sales Representative| Direct Sales Representative
      • Jul 2022 - Mar 2023

      Knowledge of cable, TV, Internet, and/or Voice products and services Experience using automated report applications (e.g. Agent OS, CSG) Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques. Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Promote and communicate current marketing campaigns and promotions. Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions. Show less

  • Island Fusion Entertainment
    • Albany, New York Metropolitan Area
    • Marketing And Public Relations Specialist
      • Aug 2018 - Oct 2022

      • Develop media relations strategy, seeking high-level placements in print, broadcast and online media • Coordinate all public relations activities including managing agency relationships • Direct social media team to engage audiences across traditional and new media • Leverage existing media relationships and cultivate new contacts within business and industry media • Manage media inquiries and interview requests • Create content for press releases, byline articles and keynote presentations • Monitor, analyze and communicate PR results on a regular basis Show less

  • New York State Department of Health
    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Temporary Covid Case Investigator
      • Nov 2021 - Mar 2022

      •Focuses on activities involving people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19. •Providing support to a health department in the fight against COVID-19 •Collect and record information on symptoms into the CalConnect System. •Coordinate tracking efforts with local health authority and refer high-level cases( (ie. homeless individuals) to local resources to ensure self-isolation is possible. •Make informed, educated decision on case management based on interview guidelines. Show less

  • NYS Office for People With Developmental Disabilities
    • United States
    • Government Administration
    • 700 & Above Employee
    • Direct Support Professional
      • Jan 2020 - Mar 2020

      • Assists individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential • Completes and updates all daily, weekly and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in an accurate, timely, and professional manner • Transports individuals in personal and/or company vehicle for community outings or scheduled appointments • Ensures individuals' health, safety and welfare, enhances the quality of individuals' lives, and supports community inclusion Show less

  • PetSmart
    • United States
    • Retail
    • 700 & Above Employee
    • Pet Stylist Apprentice
      • Dec 2016 - Jan 2020

      •Greet customers including answering phones and directing customer inquiries to appropriate staff •Handle cash transactions at register; maintain and update inventory records • Reconcile inventory discrepancies • Ensure the safety of all living pets while keeping them healthy, clean and well fed; stock and organize supplies • Provide excellent customer service; perform a variety of cleaning duties throughout the store •Cross trained to perform other duties as assigned. •Greet customers including answering phones and directing customer inquiries to appropriate staff •Handle cash transactions at register; maintain and update inventory records • Reconcile inventory discrepancies • Ensure the safety of all living pets while keeping them healthy, clean and well fed; stock and organize supplies • Provide excellent customer service; perform a variety of cleaning duties throughout the store •Cross trained to perform other duties as assigned.

  • Sodexo
    • France
    • Facilities Services
    • 700 & Above Employee
    • Student Dining Hall Worker
      • Sep 2018 - May 2019

      •Acted as a public relations liaison with customers; processed daily food temperatures • Assisted in the preparation of meals; cleaned and sanitized equipment •Assisted with unpacking, organizing and repacking of daily incoming foods •Removed trash and placed it in designated containers •filed paperwork •Communicated customer concerns, needs and equipment malfunctions to management staff •Acted as a public relations liaison with customers; processed daily food temperatures • Assisted in the preparation of meals; cleaned and sanitized equipment •Assisted with unpacking, organizing and repacking of daily incoming foods •Removed trash and placed it in designated containers •filed paperwork •Communicated customer concerns, needs and equipment malfunctions to management staff

  • Part of the Solution
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Food Pantry Volunteer
      • Jul 2013 - Dec 2017

      •Conducted intake interviews with support of supervisor and manager •Processed clients receiving daily food and filed paperwork •Assisted with unpacking, organizing and repacking of daily incoming foods within the agency •Answered telephones and walk-in inquiries •Assisted with food distribution, replenishing of food bins, stocking of inventories and clean up after food distribution • Reinforced food bank procedures, policies and attended food safety training as needed • Guided and directed traffic to and from the food bank as necessary during busy hours • Maintained excellent customer service at all times. Show less

  • NYC Mayor Office Of Correspondence
    • New York City Metropolitan Area
    • Summer Intern
      • Jun 2015 - Aug 2015

      •Entered data into mayor’s office computer system • Scanned and uploaded documents into city data base •Shred all scanned documents •Attended city hall meetings and assisted in special projects for mayor/first lady •Answered telephone calls and relayed messages • Created a system for entering data quickly and in a timely manner •Entered data into mayor’s office computer system • Scanned and uploaded documents into city data base •Shred all scanned documents •Attended city hall meetings and assisted in special projects for mayor/first lady •Answered telephone calls and relayed messages • Created a system for entering data quickly and in a timely manner

Education

  • Touro University Worldwide
    Doctor's Degree, Business Administration and Management, General
    2022 - 2024
  • Alfred University
    Master of Public Administration - MPA, Public Administration
    2019 - 2020
  • University at Albany, SUNY
    Bachelor's degree
    2018 - 2019
  • CUNY Hostos Community College
    Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies
    2016 - 2018
  • Notre Dame School of Manhattan
    High School Diploma
    2012 - 2016
  • Penn state Altoonas
    Bachelor's degree, Communication and Media Studies
    2016 - 2016

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