Experience

Hugh Chatham Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Resource Center Site Supervisor

  • Dec 2022 - Present

  Managing day to day operations for both the Call Center and Referrals Department. Trouble shooting and accessing processes and workflows within and between departments to increase patient outcomes. Conflict resolution Time off and coverage requests Payroll Ordering supplies and managing inventory levels. Participating in continuing education and educating staff on training opportunities. Managing day to day operations for both the Call Center and Referrals Department. Trouble shooting and accessing processes and workflows within and between departments to increase patient outcomes. Conflict resolution Time off and coverage requests Payroll Ordering supplies and managing inventory levels. Participating in continuing education and educating staff on training opportunities.



Carolinas Pain Institute

• Winston-Salem, North Carolina, United States

• Scheduling, Outgoing Referrals and Authorizations

  • Feb 2021 - Dec 2022

  • Scheduling outgoing ambulatory referral appointments and obtaining insurance authorizations, including worker’s compensation and VA authorizations. • Scheduling diagnostic imaging appointments and obtaining insurance authorizations, including worker’s compensation and VA authorizations. • Processing incoming requests on the provider access line. • Answering incoming calls and assisting patients with messages to their providers. • Scheduling in office patient appointments and telehealth as needed.



Atrium Health Wake Forest Baptist

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Electronic Medical Records

  • Oct 2004 - Feb 2021