Experience

Icario

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Subject Matter Expert

  • Jul 2022 - Present

  - Answers more difficult calls and emails in a timely manner to assist with customer questions, redemptions and support issues. - Does special tasks, assignments and projects delegated by Senior Management and direct supervisors. - Assists with Quality Assurance. - Answers more difficult calls and emails in a timely manner to assist with customer questions, redemptions and support issues. - Does special tasks, assignments and projects delegated by Senior Management and direct supervisors. - Assists with Quality Assurance.



ChipRewards

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2020 - Jul 2022

  - Answers phone calls and emails in a timely manner to assist with customer questions, redemptions, and support issues. - Answers phone calls and emails in a timely manner to assist with customer questions, redemptions, and support issues.



Steel City Metal, Inc.

• Birmingham, Alabama, United States

• Office Manager

  • Jan 2020 - Apr 2020

  - Payroll Processing - Accounts Payables and Receivables - Billing - Deposits - Marketing and Social Media - Website Design, Creation and Upkeep - Mail Processing - Customer Service and Clerical Duties - Payroll Processing - Accounts Payables and Receivables - Billing - Deposits - Marketing and Social Media - Website Design, Creation and Upkeep - Mail Processing - Customer Service and Clerical Duties



Tractor Supply Company

• United States
• Retail
• 700 & Above Employee

• Team Member

  • May 2019 - Feb 2020

  - Welcoming and greeting customers. - Answering phones and resolving customer issues, as well as transfering calls to the appropriate team member for superior customer service. - Assists customers with check out via electronic cash register, and load out of product. - Opening and closing procedures. - Welcoming and greeting customers. - Answering phones and resolving customer issues, as well as transfering calls to the appropriate team member for superior customer service. - Assists customers with check out via electronic cash register, and load out of product. - Opening and closing procedures.



Atlanta Network Technologies

• United States
• Consumer Services

• Support Analyst

  • Feb 2016 - Aug 2018

  - Marketplace claims and escalations for several online marketplaces including Amazon, eBay, Newegg and Wal-Mart. - Returns, disputes and product refusals. - Monitoring, recording, and auditing reports for losses and customer feedback. - Professional interaction with customers and vendors through phone and email correspondence to file claims, recover items and resolve outstanding issues. - Communication with vendors and shipping carriers to file and resolve claims. - Met… Show more - Marketplace claims and escalations for several online marketplaces including Amazon, eBay, Newegg and Wal-Mart. - Returns, disputes and product refusals. - Monitoring, recording, and auditing reports for losses and customer feedback. - Professional interaction with customers and vendors through phone and email correspondence to file claims, recover items and resolve outstanding issues. - Communication with vendors and shipping carriers to file and resolve claims. - Met weekly with management to go over outstanding escalations and defects. Show less - Marketplace claims and escalations for several online marketplaces including Amazon, eBay, Newegg and Wal-Mart. - Returns, disputes and product refusals. - Monitoring, recording, and auditing reports for losses and customer feedback. - Professional interaction with customers and vendors through phone and email correspondence to file claims, recover items and resolve outstanding issues. - Communication with vendors and shipping carriers to file and resolve claims. - Met… Show more - Marketplace claims and escalations for several online marketplaces including Amazon, eBay, Newegg and Wal-Mart. - Returns, disputes and product refusals. - Monitoring, recording, and auditing reports for losses and customer feedback. - Professional interaction with customers and vendors through phone and email correspondence to file claims, recover items and resolve outstanding issues. - Communication with vendors and shipping carriers to file and resolve claims. - Met weekly with management to go over outstanding escalations and defects. Show less



American Family Care

• United States
• Medical Practices
• 500 - 600 Employee

• Patient Relations Coordinator

  • Apr 2015 - Feb 2016

  - Greeting and registering patients in a friendly and professional manner upon check-in and check-out. - Scheduling initial and follow-up appointments for general and workman’s comp visits. - Taking cash and card payments, balancing the drawer throughout the day, preparing deposits, and end of day balancing and reports. - Answering phones with company approved greetings and taking or transferring calls as needed. - Experience with Insurance verification via phone systems and web… Show more - Greeting and registering patients in a friendly and professional manner upon check-in and check-out. - Scheduling initial and follow-up appointments for general and workman’s comp visits. - Taking cash and card payments, balancing the drawer throughout the day, preparing deposits, and end of day balancing and reports. - Answering phones with company approved greetings and taking or transferring calls as needed. - Experience with Insurance verification via phone systems and web applications. - Opening and closing procedures. Show less - Greeting and registering patients in a friendly and professional manner upon check-in and check-out. - Scheduling initial and follow-up appointments for general and workman’s comp visits. - Taking cash and card payments, balancing the drawer throughout the day, preparing deposits, and end of day balancing and reports. - Answering phones with company approved greetings and taking or transferring calls as needed. - Experience with Insurance verification via phone systems and web… Show more - Greeting and registering patients in a friendly and professional manner upon check-in and check-out. - Scheduling initial and follow-up appointments for general and workman’s comp visits. - Taking cash and card payments, balancing the drawer throughout the day, preparing deposits, and end of day balancing and reports. - Answering phones with company approved greetings and taking or transferring calls as needed. - Experience with Insurance verification via phone systems and web applications. - Opening and closing procedures. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Loss Prevention

  • Jun 2013 - Apr 2015

  - Asset Protection/Loss Prevention - Observing and detaining customers exhibiting suspicious behavior and/or confirmed theft. - Writing detailed reports on theft and entering detained shoplifters into the company database with use of require paperwork. - Working with the local law enforcement for complicated stops, prosecution, and investigations, and filing warrants and attending court for defense against prosecuted shoplifters. - CCTV security programs. -… Show more - Asset Protection/Loss Prevention - Observing and detaining customers exhibiting suspicious behavior and/or confirmed theft. - Writing detailed reports on theft and entering detained shoplifters into the company database with use of require paperwork. - Working with the local law enforcement for complicated stops, prosecution, and investigations, and filing warrants and attending court for defense against prosecuted shoplifters. - CCTV security programs. - Proper protecting of merchandise by securing with adequate, company approved, protection. - Working as Safety Team Leader, keeping aisles clear of obstructions and hazards, educated new hires on loss prevention and safety procedures, and holding weekly Safety Team meetings with Department and Assistant Managers. - Produce Sales Associate - Keeping sales floor clean and free of hazards and obstructions and keeping all stock neatly placed, full and fresh. - Greeting and assisting customer with a friendly and professional demeanor and providing excellent customer service. - Opening and closing procedures, and assisting with monthly inventory. - Deli Sales Associate - Worked as a team to prepare and serve food to company, OSHA and Health Department standards. - Keeping the workplace clean and neat, free from hazards or health violations. - Providing excellent customer service and assistance to customers. - Opening and closing procedures, and assisting with daily throw-away scans.

• Sales Associate

  • Apr 2013 - Aug 2014

  Deli and Produce Sales Associate - Food prep, stocking, write downs, opening and closing procedures.