Courtney Crosta

Academic Advisor III at Brandman University, Part of the Chapman University System
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Contact Information
us****@****om
(386) 825-5501
Location
Roseville, California, United States, US
Languages
  • English -

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Bio

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Experience

    • Academic Advisor III
      • Jan 2020 - Present

      • Analyze and resolve complex and/or sensitive student issues associated with program requirements, course scheduling and degree matriculation• Provide consultation, guidance, training, and professional leadership in the development of advising and retention programs• Project manager for key advising initiative for implementation of an advisor development program that aims to increase professional learning opportunities for academic advisors• Increased involvement in university initiatives and decision making for the advising community • Support regional and local training for onboarding advisors in the Northern Region• Collaborate with faculty, campus director, and central office staff to identify creative solutions to enhance the student’s overall education experience

    • Senior Academic Advisor
      • Jan 2019 - Jan 2020

      Promotion to senior advisor encompasses the duties and responsibilities of an advisor with additional leadership and management objectives.• Lead advisor for the Sacramento Valley Campuses• Development of ongoing training for academic advising team• Assessment of escalated student issues, prior to advancement to the Campus Director• Coordination of retention initiatives and processes for Sacramento Valley• Primary cohort development advisor• Liaison with local partners on interpretation and implementation of Associate Degrees for Transfer and grant opportunities, specifically in education majors• Additional roles include Chair of Professional Development Committee for Brandman Global Advising Team

    • Academic Advisor
      • Nov 2016 - Jan 2019

      Responsibilities as a academic advisor included providing support to campus staff with student inquiries, course monitoring, and student development, while learning about the university culture and programs.• Assist with student file maintenance and data input• Provide students with resources about programs or online materials• Participate in local tabling at community colleges to promote university• Design media products for student recruitment and retention• Ensure correct course scheduling and placement• Analyze and resolve student issues• Monitor student progress and engage with students proactively

    • United States
    • Restaurants
    • Barista
      • Oct 2014 - Jul 2017

      Originally hired as a retail associate to manage initial guest interactions and cash register; later promoted to barista where primary duties included crafting beverages and mentoring new baristas.• Provided customized attention and beverages to customers daily in high-paced environment• Enhanced store ratings and guest satisfaction through seasonal promotions• Assisted in training and development of new employees• Extensive knowledge of coffee and tea, including production of products

    • United States
    • Education Management
    • 100 - 200 Employee
    • Head Cross Country and Track Coach
      • May 2015 - Feb 2017

      As the head coach of two programs, I oversee all planning of the two seasons, staff hiring, and budget concerns. In addition to administrative duties, I provide athletes with individualized training and racing opportunities.• Create adequate training for high school level runners• Coordinate meet schedule, transportation, coaching staff, and volunteers• Support athletes by providing information on nutrition and training• Balance budget for the season and organize fundraising opportunities• Host and organize middle school meets and league competitions

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Student Manager
      • Aug 2013 - Oct 2014

      Act as a liaison between the Cafe Manager and all Cafe student employeesMonitor morale, work performance and adherence to CoHo South Cafe policiesOversee day-to-day operations of the Cafe, focusing on customer service, portion control & sanitation policy adherence and workplace safetyParticipate in weekly management meetingsAssist in training new employees and re-training existing employeesAssess and recommend approaches to improving overall efficiency and quality of serviceAssist Café Manager with facility upkeepExperience in product research, pricing techniques, quality and portion control, employee training, customer service and marketing

    • Distance Coach
      • Jun 2013 - Jul 2014

      Designed workouts and activities for athletesEducated athletes in nutrition, equipment, and body mechanicsCoordinated athlete sign in and pick upImplemented new core and ab routine for distance athletes

    • Public Relations Intern
      • Mar 2013 - Dec 2013

      Interns scouted new clients for the Sacramento based indie music record label. Role responsibilities included design of press releases, obtaining media coverage for clients, designing web pages, and interacting with customers.• Write and proofread press releases for clients on label• Design web pages using html coding • Identify new talent through proper channels such as YouTube and Sound Cloud• Develop marketing strategy and campaign for specific clients• Assist general staff with written documents, press releases, and talent acquisition

    • United States
    • Education Administration Programs
    • 1 - 100 Employee
    • Assistant Cross Country Coach
      • Aug 2012 - Dec 2012

      Provided guidance to athletes about proper nutrition, recovery, shoes, and racing tactics Assisted in running and planning workouts, races, and meetsOrganized race numbers and athletes for start timesCoached girls’s team to 5th place finish at the California State Meet

Education

  • Brandman University, Part of the Chapman University System
    Master of Arts - MA, Organizational Leadership
    2017 - 2018
  • University of California, Davis
    Bachelor's Degree, Communication, General
    2010 - 2014
  • Woodcreek High School
    2006 - 2010

Community

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