Lead People and Culture Coordinator

• Jun 2023 - Present

Senior People and Culture Coordinator

• Nov 2022 - Jun 2023

- Coordinating onboarding and offboarding processes for new and departing temporary and permanent employees, respectively (with exception of fiscal sponsees).- Developing relevant documents for RP staff and candidates, including but not limited to offer / promotion / hour change letters, etc.- Developing and administering Bi-Annual All Staff Survey (amongst others), as well as contributing to the results analysis in collaboration with RP’s Organizational Research Psychologist- Executing on a rolling basis yearly PC check-ins with staff members, as well as follow-ups as needed, and troubleshooting any concerns that may arise during check-ins.- Coordinating and hosting selected meetings at RP (e.g., relevant Team Meetings), as well as contributing to the yearly All Staff Meeting agendas / events.- Developing and documenting relevant processes and procedures (e.g., Onboarding SOP), and maintaining accurate, up-to-date files, records, and other documentation.- Performing day-to-day tasks, related to establishing and fostering relationships with staff, learning about and addressing workplace issues, and providing suggestions for improvement.- Contributing to the People and Culture (PC) agenda and the direction of the entire team by brainstorming about potential culture initiatives and helping with their execution and helping with the implementation of new initiatives.- Researching and purchasing various items for RP staff, including but not limited to tshirts, welcome gifts (e.g., coffee mugs), flowers / gifts as needed, and swag for in-person events. Show less

People and Culture Coordinator

• Apr 2022 - Nov 2022

- Contribute to day-to-day tasks, like fostering relationships with staff, checking in withnew staff, learning about and addressing workplace issues, evaluating gaps in benefits,and providing suggestions for improvement.- Contribute to the People & Culture (P&C) agenda — brainstorming about potentialculture initiatives and helping with their execution as well as the implementation of newinitiatives.- Support the onboarding and offboarding processes for new and departing staff- Work collaboratively with the Communications Coordinator to help highlight RP staffexternally and help identify interesting opportunities to promote our work externally.- Assist in developing and overseeing our internship and fellowship programs.- Research and implement compliant and equitable benefits programs acrossborders.-Coordinate and host staff events and meetings, including internal presentations,staff socials, and other events. Show less

Founder

• Nov 2020 - Present

- Followed my passion for sustainability and founded my own second-hand boutique, where I refurbish and resell lightly used clothing and give them a second life! - Responsible for creating, improving and posting all content on Instagram, as well as organizing and processing all sales. - Engage customers with witty captions, along with excellent copywriting and editing skills and close attention to detail - Followed my passion for sustainability and founded my own second-hand boutique, where I refurbish and resell lightly used clothing and give them a second life! - Responsible for creating, improving and posting all content on Instagram, as well as organizing and processing all sales. - Engage customers with witty captions, along with excellent copywriting and editing skills and close attention to detail

Freelance Writer

• May 2020 - Apr 2022

- Contributing writer for Green Living Spain, an online sustainability-based publication in Spain - Have covered a wide range of topics, from plant-based restaurants to dietary needs, while using a dynamic voice that engages the reader. - Contributed content for their Instagram feed and stories. @green_living_spain - Contributing writer for Green Living Spain, an online sustainability-based publication in Spain - Have covered a wide range of topics, from plant-based restaurants to dietary needs, while using a dynamic voice that engages the reader. - Contributed content for their Instagram feed and stories. @green_living_spain

People Operations Coordinator

• Aug 2019 - Mar 2020

- Built a brand-new HR department from the ground up, implementing new directives, writing a handbook, integrating SOPs and innovating recruiting tactics.- Planned and executed company celebrations and team building activities, bringing a remote team of international people together- Organized a yearly awards ceremony, handling the nomination and voting process over several months and chose personalized gifts for each of the five winners. - Planned and booked all travel arrangements for staff- Developed recruiting and onboarding processes for new hires. As of March 2020, had successfully recruited and onboarded five new employees of varying nationalities for diverse positions. Show less

Customer Service Representative

• Apr 2018 - Aug 2019

- Acted as a liaison between the company and travel agents, to sell tours and resolve issues in both Spanish and English.- Built trust in the brand by providing support via chat, email and phone, with a 98% customer satisfaction rating (I even got reviews on TripAdvisor!).- Worked independently to problem solve on the fly during nights and weekends as the sole point of contact for up to 30 freelance guides throughout Europe.- Recognized as an Employee of the Year within one year of working for the company.- Was a contributing writer for our city blogs which are the drivers of marketing content for the company. My article "A Love Letter to Palos de La Frontera" had one of the lowest bounce rates on our blogs (just 20%!) Show less

Restaurant Manager

• Sep 2014 - Apr 2017

- Led and supervised a mostly male, multicultural team of 20 people, during which time we were nominated for "Outstanding Restaurant" three times by the James Beard Foundation. -With a personalized approach, I fostered connections with both back and front of house staff to create a unified team. - Increased returning customer base, including celebrities and well-known chefs, by making them feel comfortable and welcome. - Led and supervised a mostly male, multicultural team of 20 people, during which time we were nominated for "Outstanding Restaurant" three times by the James Beard Foundation. -With a personalized approach, I fostered connections with both back and front of house staff to create a unified team. - Increased returning customer base, including celebrities and well-known chefs, by making them feel comfortable and welcome.