Experience

Algonquin & Lakeshore Catholic District School Board

• Canada
• Primary and Secondary Education
• 1 - 100 Employee

• Supply Secretary | Supply Teacher | Early Education Assistant

  • Sep 2019 - Present

  • Provide courteous assistance via phone, email and in-person contact for student, parent and staff inquiries • Strong communication skills using proper grammar, spelling and punctuation for school wide announcements via email • Knowledgeable in office programs such as Microsoft Office, Apply to Education, Aspen, School Messenger & more • Assist with Safe Arrival school attendance/absentee process with Aspen software • Assist in the maintenance of filing system and office records • Work independently with judgement, tact, and discretion • Additionally, work as the Kindergarten Lunchtime Supervisor and supply teaching for all grades Show less



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Support Advisor

  • Jun 2016 - Jan 2022

  Worked in a dynamic environment providing high-quality customer service over phone calls, chats and emails. The main focus was to listen, support, problem-solve and explore sales opportunities with Shopify merchants • Strong reading, writing, and communication skills to assist merchants through email, instant chat messaging, and phone • Work as an independent remote worker to problem solve merchant issues • Adapt to communication styles with incoming inquiries from around the world • Strong emphasis on technological knowledge of web platforms and devices such as iPads, Shopify Retail Hardware, web browsers, and all internal tools • Be resourceful and find answers to questions that may be outside of the scope of the platform, but impact the merchant’s business Show less



Dolce Bella Spa

• Health, Wellness & Fitness
• 1 - 100 Employee

• Esthetician

  • May 2012 - Jun 2016

  • Provide utmost excellence in customer service to spa guests at all times • Perform relaxing and therapeutic services in timely and structured manner • Work closely with other Estheticians in a team atmosphere • Provide utmost excellence in customer service to spa guests at all times • Perform relaxing and therapeutic services in timely and structured manner • Work closely with other Estheticians in a team atmosphere



Delta Kingston Waterfront Hotel

• Banquet Server

  • Oct 2011 - Jun 2014

  • Serve patrons in various events such as weddings, bar mitzvahs, corporate meetings, and a variety of social events • Professional, courteous attitude at all times • Teamwork crucial to provide most efficient service to guests • Communicate with a broad range of individuals in all levels of the company • Serve patrons in various events such as weddings, bar mitzvahs, corporate meetings, and a variety of social events • Professional, courteous attitude at all times • Teamwork crucial to provide most efficient service to guests • Communicate with a broad range of individuals in all levels of the company



First Air Airline

• Supervisor / Customer Service

  • Dec 2008 - Feb 2011

  • Supervise 10-15 agents daily • Assist agents with ticketing, check-in and customer service concerns • Plan and prepare employee roster • Balance and file Agent Sales Report daily • File electronic Flight Delay Reports with System Operations Control • Obtained Restricted Area Identity Card (RAIC) • Abide by strict Transport Canada safety and confidentiality regulations • Abide by First Air passenger services and ticketing policies • Process claims for damaged or missing baggage • Conduct radio communications with the aircraft Show less



Frobuild (2006) Ltd.

• Canada
• Real Estate

• Accounts Clerk

  • Dec 2006 - May 2008

  • Responsible for Payables/Receivables • System administrator for OMNI platform • Accountable for all data entry regulation • Daily cash balancing and ensuring the proper closing procedure • Ensure accuracy of all filing systems within the office • Retrieve, sort and process all incoming mail • In charge of office supply replenishment • Respond quickly to customer account inquiries through email, facsimile, or phone • Responsible for Payables/Receivables • System administrator for OMNI platform • Accountable for all data entry regulation • Daily cash balancing and ensuring the proper closing procedure • Ensure accuracy of all filing systems within the office • Retrieve, sort and process all incoming mail • In charge of office supply replenishment • Respond quickly to customer account inquiries through email, facsimile, or phone