Experience

Women's Center of Greater Lansing

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Office Services Coordinator

  • Jan 2020 - Present



First National Bank of America

• East Lansing, MI

• Call Center Representative

  • Nov 2017 - Jun 2019

  I am a call center rep who pre-screens potential borrowers for mortgage loans. I work with Encompass and Velocify systems. I verify information, data entry, qualify borrowers and get them connected to the loan officers. I handle a large workload and out perform others in the same position. I have assisted in building the training program for new hires and will be assisting with performing that training for new hires, as well. I am efficient in producing on time restraints and accomplishing goals in limited time allotted. I strive for excellence and look for opportunities to over-achieve. I'm definitely interested in potential for advancement and development of new skills. I have thoroughly enjoyed the experience here. Show less



American Cancer Society

• United States
• Non-profit Organizations
• 700 & Above Employee

• Call Specialist

  • Sep 2015 - Nov 2017

  · I was trained as a Call Specialist for the American Cancer Society. using good computer, customer service and communication skills within multiple computer systems in the Donor Stewardship and Telemarketing Service Center. I successfully fund-raised thousands of dollars for 2 seasons and recruited more than 250 teams for the Making Strides Against Breast Cancer event over 3 seasons. I type 30+words per minute and have good computer skills. This position was in a multi-channel call center. I can navigate multiple systems and the web to achieve great customer service. I processed process credit cards and offered a great experience in customer service. I trained to handle all types of calls, dealing with complicated circumstances, while being able to multitask and complete tasks efficiently. I have learned to take both in-bound and out-bound calls. I am skilled at data entry and logging information, system and web navigation, customer relations, good typing skills (30+ words/minute), and quick response time. Calls per hour, talk time and excellent communications skills are necessary for this type of position and I have earned high accreditations for my abilities to perform these tasks well, as an asset to the organization. For the American Cancer Society, I contributed to my position by being efficient and motivated to do more than was asked and to achieve results above what was expected. As a fundraiser, I successfully raised thousands of dollars. As a recruiter for the Making Strides Against Breast Cancer event, I recruited over 250 teams to fundraise and participate in the event. I make a difference with my positive attitude, motivation, and high expectations. I am constantly looking for opportunities to improve, learn new skills and advance. Show less