Experience

Champion Products Corp

• Canada
• Wholesale
• 1 - 100 Employee

• Customer Service Manager

  • Jan 2014 - Present

  • Improve customer service experience, engaged customer service experience, facilitate organic growth.• Taking responsibility for customer issues and problems through proper resolution procedures• Develop service procedures and training polices.• Recruit, mentor, develop customer service agents and nurture an environment where they can excel through positive feedback. • Champion Products 2017 Team Player recipient. • Improve customer service experience, engaged customer service experience, facilitate organic growth.• Taking responsibility for customer issues and problems through proper resolution procedures• Develop service procedures and training polices.• Recruit, mentor, develop customer service agents and nurture an environment where they can excel through positive feedback. • Champion Products 2017 Team Player recipient.



Family Video

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Jan 2013 - Jan 2014

  • Utilize effective communication skills in training and developing staff, delivering exceptional service to clients, driving business with the merchant group and problem solving.• Achieving positive results in sales and key performance indicators, profit and loss management and inventory control.• Establish a goal-oriented selling culture that focuses on relationship selling, building a client base and exceptional service.• Monitor performance, provide direction, and take corrective action when needed.• Manage personnel activities of staff (Hire, train, appraise, reward, motivate, and discipline).• Exceptional leadership and management skills and the ability to motivate, develop and inspire a team while creating a highly empowered organization.



Banwell Gardens

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Personal Support Worker

  • Jan 2010 - Dec 2012

  • Assisted residents to complete activities of daily living, including feeding, bathing, and personal hygiene and ensured a comfortable living atmosphere. • Worked with physically and mentally challenges resident as well as palliative patience• Organized daily activies to encourage health and mental wellness of patients • Provide emotion, physical and mental support to all residents for a better living experience. • Assisted residents to complete activities of daily living, including feeding, bathing, and personal hygiene and ensured a comfortable living atmosphere. • Worked with physically and mentally challenges resident as well as palliative patience• Organized daily activies to encourage health and mental wellness of patients • Provide emotion, physical and mental support to all residents for a better living experience.



Best Lil Hairhouse

• United States
• Consumer Services

• Salon Manager/Hair Stylist

  • Apr 1999 - Dec 2009

  • Oversight of facility operations, ensuring that customers are satisfied, manages employee schedules and performance. • Styling of both men and women hairs, upselling products to new and existing clientale• Oversight of financials: Accounting and payroll • Oversight of facility operations, ensuring that customers are satisfied, manages employee schedules and performance. • Styling of both men and women hairs, upselling products to new and existing clientale• Oversight of financials: Accounting and payroll