Experience

PulseLearning Global

• Ireland
• E-Learning Providers
• 1 - 100 Employee

• Program Manager, Global Learning Solutions

  • May 2023 - 8 months

• Senior Project Manager

  • Mar 2022 - May 2023



ELM Learning

• United States
• E-Learning Providers
• 1 - 100 Employee

• Director of Project and Program Management

  • Jul 2020 - Mar 2022

  • Oversee all projects, project managers, and project teams • Ensure high level of client experience and client satisfaction • High focus on company profitability, efficiency, and key business objectives • Strategic planning of project level and organizational level improvements • Provide strategic oversight for departmental management and client experience to support larger organizational goals • Shape and harness qualitative and quantitative research to drive decision making… Show more • Oversee all projects, project managers, and project teams • Ensure high level of client experience and client satisfaction • High focus on company profitability, efficiency, and key business objectives • Strategic planning of project level and organizational level improvements • Provide strategic oversight for departmental management and client experience to support larger organizational goals • Shape and harness qualitative and quantitative research to drive decision making with cross functional teams and leadership • Development of annual budgets and strategic planning • Support cross-functionally to improve inter-departmental communication and growth • Day-to-day management and leadership of the Program Management team with an eye to elevating and improving process, delivery, and client management skills • Handle internal and external escalations with maturity, experience, and a solutions-based approach

• Senior Project Manager

  • Jan 2018 - Mar 2022

  •Establish and manage internal/external deadlines and expectations in relation to the project •Ensure the successful execution of key plan deliverables in accordance with deadlines, and contract scope •Ensure all deliverables are provided on-time, consistent with formats, within allotted hours and budget •Collaborate with client and external partners to ensure unified goals, plans and timing •Track recommendations and drive implementation to foster the success of the… Show more •Establish and manage internal/external deadlines and expectations in relation to the project •Ensure the successful execution of key plan deliverables in accordance with deadlines, and contract scope •Ensure all deliverables are provided on-time, consistent with formats, within allotted hours and budget •Collaborate with client and external partners to ensure unified goals, plans and timing •Track recommendations and drive implementation to foster the success of the project •Identify activities that may lie beyond the scope of the project and escalate to the appropriate internal stakeholders •Develop plan and process documentation to monitor progress of the project •Ensure all parties are kept up-to-date on account status via progress trackers, calls and day-to-day communication •Manage internal/external expectations related to timing, deliverables, capabilities and success •Properly document and notify the internal team of any risks, weaknesses or opportunities that could potentially impact the success of the project, escalating when appropriate, to the appropriate stakeholders •Communicate updates and pertinent information effectively across disciplines to ensure overall project alignment and success

• Project Manager

  • Sep 2016 - Jan 2018

  •Establish and manage internal/external deadlines and expectations in relation to the project •Ensure the successful execution of key plan deliverables in accordance with deadlines, and contract scope •Ensure all deliverables are provided on-time, consistent with formats, within allotted hours and budget •Collaborate with client and external partners to ensure unified goals, plans and timing •Track recommendations and drive implementation to foster the success of the… Show more •Establish and manage internal/external deadlines and expectations in relation to the project •Ensure the successful execution of key plan deliverables in accordance with deadlines, and contract scope •Ensure all deliverables are provided on-time, consistent with formats, within allotted hours and budget •Collaborate with client and external partners to ensure unified goals, plans and timing •Track recommendations and drive implementation to foster the success of the project •Identify activities that may lie beyond the scope of the project and escalate to the appropriate internal stakeholders •Develop plan and process documentation to monitor progress of the project •Ensure all parties are kept up-to-date on account status via progress trackers, calls and day-to-day communication •Manage internal/external expectations related to timing, deliverables, capabilities and success •Properly document and notify the internal team of any risks, weaknesses or opportunities that could potentially impact the success of the project, escalating when appropriate, to the appropriate stakeholders •Communicate updates and pertinent information effectively across disciplines to ensure overall project alignment and success

• Project Coordinator

  • Jan 2016 - Aug 2016

• Executive Assistant

  • Nov 2014 - May 2016



Virtually Anything

• Owner and Project Manager

  • Aug 2010 - Oct 2016

  Provide assistance to business owners, startups, and executives including but not limited to the following: • Project Management • Social Media Management • Project Coordination • Research • Employee Recruitment • Quality Assurance • Email Management • Travel Planning • Website Editing • Tracking Finances • Purchases • Event Planning • Various other tasks



Zirtual

• Technology, Information and Internet
• 1 - 100 Employee

• Training Manager

  • May 2013 - Aug 2015

  Manage a group of 10-16 Executive Assistants: providing support, offered training, assisted in refining skills, implemented corrective actions, held weekly group meetings, weekly one-on-one meetings with each team member. Customer service focused: coached all assistants to provide excellent service, quick turnaround times, professional interactions and enabled assistants to "get to yes" for any client request.

• Executive Assistant

  • Apr 2013 - Aug 2015

  Providing virtual executive assistance to several clients, doing tasks such as: email management, website updates, finance tracking, social media management, project management, purchasing, travel planning, etc



Savannah Chatham County Public Schools

• Educator

  • 2004 - 2010



Independent

• Nanny

  • 2003 - 2004