Courtland Gray

Customer Service Specialist at Texas Instruments
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Contact Information
us****@****om
(386) 825-5501
Location
Brooklyn, New York, United States, US
Skills

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Bio

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Credentials

  • Canon Technician
    Canon USA
    Jun, 2017
    - Nov, 2024
  • Computer Aided Design & Architectural Drafting
    -
    Jun, 2015
    - Nov, 2024

Experience

  • Texas Instruments
    • United States
    • Semiconductor Manufacturing
    • 700 & Above Employee
    • Customer Service Specialist
      • Jun 2019 - Present

      Customer Service Professional work activities include: * Assisting teachers, students and other customers with math calculations, calculator operations and educational software operations * Troubleshooting non-functional products, including desktop software * Processing product returns and handling a wide variety of customer inquiries. * Responding to customer e-mails within company structure and guidelines * Adding to and improving knowledge base content to improve customer and employee self-service * Educating teachers, students and other customers by adding value to calls and e-mails with regard to additional services, new products and training opportunities. * Order entry * Other duties as assigned Show less

  • teleNetwork
    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Technical Support Specialist
      • Apr 2018 - Jun 2019

      Technical Support Representative ⦁ Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations ⦁ Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services primarily via inbound calls ⦁ Research required information using available resources ⦁ Follow provided processes and procedures ⦁ Identify and escalate priority issues per client specifications ⦁ Accurately process and record call transactions using the designated tracking software ⦁ Stay current with system information, changes and updates ⦁ Manage time effectively in order to obtain performance criteria objectives Show less

  • Precision Business Machines
    • Desoto, TX
    • Technical Support Specialist
      • Apr 2016 - May 2018

      • Provide excellent customer service to customers of all skill levels • Identify and walk customer through servicing the product over the phone • Provided Remote Support • Assigned other technicians service calls as well with detailed information to fix the problem • Upsell Service Agreements on products • Assemble products in the warehouse • Troubleshoot and fix in house products • Certified technician in: Varitronics Equipment, HP Printers: T520, T830, and T120. Canon Printers: IPF605 and IPF670 • Employee of the Year 2017 Show less

  • ADI Engineering, Inc.
    • United States
    • Computer Networking Products
    • 1 - 100 Employee
    • AutoCAD Drafter
      • Jan 2015 - Apr 2016

      My responsibilities include blueprint reading, redlining and fixing errors, plotting drawings in organized manner, dimensioning and layering, sketching surveys, architectural plans, MEP plans, structural plans, and some 3-D modeling. My responsibilities include blueprint reading, redlining and fixing errors, plotting drawings in organized manner, dimensioning and layering, sketching surveys, architectural plans, MEP plans, structural plans, and some 3-D modeling.

  • Logan's Roadhouse
    • Restaurants
    • 700 & Above Employee
    • Host/Dishwasher
      • Apr 2014 - Jul 2015

      My responsibilities include greeting customers at the door, taking orders, setting up parties, handling dishes at peak hours. My responsibilities include greeting customers at the door, taking orders, setting up parties, handling dishes at peak hours.

  • Pizza Hut
    • United States
    • Restaurants
    • 700 & Above Employee
    • Shift Manager
      • Aug 2007 - Jan 2014

      My responsibilities include scheduling, training new members, counting inventory, cash handling (deposits, counting drawers), conducting interviews, and able to help in all areas of store. My responsibilities include scheduling, training new members, counting inventory, cash handling (deposits, counting drawers), conducting interviews, and able to help in all areas of store.

Education

  • Imperial Institute of America
    Certification, Computer Aided Design & Architectural Drafting
    2014 - 2015
  • University of Houston
    2008 - 2010
  • Lancaster High School
    High School Diploma, Information Technology
    2003 - 2007

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