Quality Assurance Manager

• Apr 2020 - Present

Project Manager

• Mar 2017 - Apr 2020

During my time at the University I have had a heavy focus on managing a development team, including three developers and a test lead, in the role of Project Manager. During this time, I also took on the role of “product owner”, effectively being the collaborator between business units, faculties and ITDS in order to prioritise a project backlog and ensure project outcomes were achieved, often being the trusted source for decision making. I have shown flexibility, dedication and responsiveness taking ownership and resolving issues or major problems, continuing to meet the business owner’s expectations. I have experience facilitating workshops, stand-ups, sprint reviews and planning involving both the ITDS team and various faculty/business unit customers. Following on from my experience as a business analyst, I have multiple years’ experience in eliciting requirements, defining processes, producing product prototypes and coming up with solutions to complex problems.

Senior Business Analyst

• Apr 2014 - Mar 2017

I am currently a Senior Business Analyst at the University of Adelaide working on a large program of work to enhance the student experience. Initially I was involved in scoping the focus of the program of work and presenting the proposed projects to go ahead with. This complex body of work involved engaging with multiple stakeholders, both internally and externally, to establish needs, desires and priorities through a series of workshops with various faculties and areas of the university. Since this time I have been more specifically involved in development of a complex content management, workflow and database system using Drupal and PeopleSoft, which is the first and only set of data available in the university that provides relationships between courses and programs. This has required me to perform a range of technical tasks including current state analysis, requirements specifications, process mapping, database design and integration planning, form/screen design and Drupal configuration. This has also included detailed technical configuration tasks, report design and building, and being a source of information for both the business and developers in relation to database structures and relationships of the developed APR content management system. In order to complete these outcomes I have engaged with multiple Faculties and administrative areas via one on one meetings, workshops and reviews. Working on a project that affects multiple areas has required the ability to use effective negotiation and stakeholder management skills to ensure positive outcomes for the project. During this time I have also performed project management tasks such as planning project deliverables and timelines, allocation of work to developers and presenting project status updates and product demonstrations to executive boards, and am currently project managing the third and last phase of the project.Lean Six Sigma - Green Belt certifiedAgile Business Analyst

Business Analyst

• Sep 2013 - Mar 2014

- Requirements Elicitation - Stakeholder management - Project Management - Establishment of BABOK methodology and templates - Peer mentoring and guidance - Process Analysis and Improvement - Needs Analysis - Business Case Development - Vendor Liaison - Solution Assessment - User Support - Crystal Reports - Data Analysis - Requirements Elicitation - Stakeholder management - Project Management - Establishment of BABOK methodology and templates - Peer mentoring and guidance - Process Analysis and Improvement - Needs Analysis - Business Case Development - Vendor Liaison - Solution Assessment - User Support - Crystal Reports - Data Analysis

Business Analyst

• Feb 2013 - Jul 2013

Business Analyst role including: - agile methodology - business case review - project mandate review - analysis effort estimate documentation - creation of requirements documentation - process diagrams (bpmn) - entity relationship diagrams - assistance on defining organisation architecture - role out and configuration of share point and intranet solution involving overseeing the content migration process, stakeholder engagement and management, site visits, creation of a project plan for migration of post pilot business area content migration, development of high level elements of share point site to assist business areas, identification of risks, process improvements, initiated and defined a process for defining the information architecture of each business unit - assistance in various other process improvement change initiative projects and creating appropriate documentation - further prince 2 training in relation to the organisation

IT Graduate

• Jan 2012 - Jan 2013

Systems Testing, Project Management Prince 2, Business Analyst role involving: - review of business cases - design documents - application of Prince 2 methodology - test case writing and execution - document creation - defect identification and reporting - process diagram review and creation - codes table documentation review - certificate 4 in project management - stakeholder liaison Systems Testing, Project Management Prince 2, Business Analyst role involving: - review of business cases - design documents - application of Prince 2 methodology - test case writing and execution - document creation - defect identification and reporting - process diagram review and creation - codes table documentation review - certificate 4 in project management - stakeholder liaison

Barista

• Mar 2009 - Aug 2011

Barista, Customer Service, Shop Management Barista, Customer Service, Shop Management

IT Intern

• Jun 2008 - Jul 2008