Courage Chatikobo
IT Support Technician at Revival Technologies- Claim this Profile
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Bio
Credentials
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Oracle Cloud Infrastructure 2023 Certified Foundation Associate
OracleJun, 2023- Nov, 2024
Experience
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Revival Technologies
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support Technician
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Sep 2021 - Present
I have a wide range of responsibilities to ensure that an organization's IT infrastructure is running smoothly and efficiently. Duties and Responsibilities includes: Helpdesk Support: Providing technical support to end-users via phone, email, or in-person to resolve issues with hardware, software, and network connectivity. Network Administration: Maintaining network infrastructure, including configuring routers, switches, and firewalls, monitoring network performance, and troubleshooting network issues. Remote Support: Providing remote technical support to end-users using remote access tools to diagnose and resolve issues. Virtualization: Managing virtual environments, including deploying and maintaining virtual machines, and troubleshooting issues related to virtualization. Troubleshooting: Identifying and resolving technical issues with hardware, software, and network connectivity. Documentation: Documenting procedures, issues, and resolutions for future reference. Security: Ensuring that network infrastructure, hardware, and software are secure from external and internal threats. Upgrades: Assisting with upgrades to software and hardware, including testing, deployment, and training. User Training: Providing training to end-users on how to use hardware and software. Disaster Recovery: Developing and implementing disaster recovery plans to ensure business continuity in the event of a system failure or disaster. Show less
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Regency Hotels & Leisure Group
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Masvingo, Zimbabwe
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Information Technology Intern
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Aug 2019 - Jul 2020
duties and responsibilities may include: Providing technical support: Troubleshooting technical issues, both hardware and software, faced by staff or guests in the hotel. This include fixing issues with computers, printers, internet connectivity. Managing hardware and software: Managing and maintaining all hardware and software within the hotel, including servers, network devices, and applications used by staff and guests. Implementing new technologies: I was involved in implementing new technologies within the hotel, such as new software systems, mobile apps, or guest-room entertainment systems. Data management: I was involved in managing and organizing data within the hotel, such as guest information, inventory, and financial records. This involved using software tools such as Excel, Access, and specialized hospitality management systems. Cybersecurity: I was involved in monitoring and securing the hotel's networks and systems from cyber threats, such as malware or hacking attempts. IT training and support: I provided training and support to staff members on new software applications or hardware systems. Research and development: As an IT intern, I was involved in researching new technologies and trends in the hospitality industry and making recommendations for how the hotel can stay up-to-date with the latest advancements. Show less
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Education
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2023 - 2025
Chinhoyi University of Technology
Masters of Science in Big Data Analytics -
2017 - 2021
Great Zimbabwe University
Computer Science, Computer Science
Community
