Business Development Manager

• Aug 2022 - Present

Branch Manager

• Jan 2011 - Aug 2022

- created a strong sales and service culture establishing an environment of teamwork in which all staff worked in order to achieve the business goals.- Provided coaching and motivation for the bank personnel.- supported the portfolio growth by identifying cross-selling opportunities, deepening client relationships, being an active participant as needed. - Built a network of connections that helped achieving sales targets which included public and industry leaders, real estate agency owners, property appraisers and investment and mortgage loan introducers. - Quickly and accurately answered premier customer questions and suggested effective solutions to increase customer satisfaction. - Established and maintained strong business relationships with retail and premier Cypriot and international persons as well as with legal entities.- Implemented and managed the operating budgets to maximize profitability. - Complied with all internal and external regulations in order to monitor operational and other risks by implementing Anti Money Lawndering (AML) and Know Your Customer (KYC) procedures. - Coordinated, controlled and audited inward and outward payments under the AML directives. Show less

Head - Business Loans Department

• Dec 2019 - Dec 2020

- Implemented effectively management's credit policies, directives, standards, and procedures.- Provided operational guidance to loan officers and approved requests for loans beyond the officers' approval limits.- Prepared weekly and monthly commercial lending reports to submit to management- Implemented sales strategies that established relationships with real estate agents, accountantsand other business generators.- Supervised loan personnel and motivated to maintain customer service and performancestandards.- Explained different types of loans according to client situations.- Obtained applicants' financial information and evaluated their financial standing to determinefeasibility of granting loans.- Negotiated debit interest rates in order to maximize profits whilst keeping the customers satisfied.- Monitored and handled major non-performing loans to maximize recoverability of debt. Show less

Loans Officer/Personal banker

• May 1992 - Dec 2010

Accountant auditor

• Jan 1992 - May 1992