Experience

August Luxury Motorcars
• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Sales Consultant

  • Apr 2022 - Present

Kelowna Toyota
• Canada
• Retail Motor Vehicles
• 1 - 100 Employee
• Product Advisor

  • Feb 2021 - Apr 2022


SNC-Lavalin

• Canada
• Civil Engineering
• 700 & Above Employee

• Duty Manager

  • Jul 2018 - Dec 2020

• Control Room Operator / Duty Manager designate

  • Jan 2010 - Jul 2018

  • Worked with tight deadlines during testing & commissioning phase of project to ensure goals were met in a timely manner while keeping safety paramount.• Management and delegation of unionized field staff.• Safety and security of the entire system during emergency procedures/scenarios• Maintain an effective command & control structure within the Control Room and assume overall command when present in response to major incidents.• ATC (Automatic Train Control) – Monitor train service on the main line, identify delays, perform service regulation, execute failure management, monitor and control yard operations• Manage the fleet, including designating trains for maintenance and cleaning and ensuring that the required number of trains are available for service• Coordinate planned maintenance activities and provide engineering work access to the guideway• SCADA (Supervisory Control and Data Acquisition) – monitor and control the power supply system, tunnel ventilation and other electrical and mechanical equipment on the Canada Line• Radio system – utilize the radio network and oversee the radio system and protocol• Fire / Life safety systems – monitor fire alarm, emergency telephones, passenger intercoms, guideway and walkway intrusion detection systems• Respond to emergencies and dispatch appropriate staff to deal with system and train failures• Implement special service strategies in response to disruption, planned and unplanned events• Maintain current and thorough knowledge of all Canada Line rules, bulletins, control room and work authorization procedures, and adhere to them• Implement operating procedures for normal, abnormal and emergency conditions on the railway• Understand technical information and relay it in a manner that is clearly understood by others• Designated Team Lead providing oversight and general supervision of activities within the Control Room and accountable for the team’s performance while achieving operational responsibilities

• Communications Controller

  • Jun 2009 - Jan 2010

  Provide high quality passenger information via Passenger Information Displays and public address announcementsRespond to emergency calls generated from stations and trainsRespond to passenger assistance and information requests from stations and trains Dispatching staff to assist passengersTransferring Faregate and Compass related card calls from passengers to the appropriate call center when required Monitor and operating the CCTV systemAssist Duty Manager with response to Guideway and Walkway intrusion alarms by reviewing CCTV and identifying cause of the intrusionMonitor and operating SCADA E&M systems at stations (Escalators, elevators, station grilles)Monitor and operating Faregate systemReporting failed station and Communications workstation equipmentAdvise all staff of emergencies, failures and activities affecting the communications workstationContact and liaison with Emergency Response Agencies including police, fire and ambulanceOperate Central Emergency Stop Buttons when a trespasser is seen entering the GuidewayAnswer general telephone calls to the Control Room and directing them to the appropriate workstationAssist other work stations in emergency situations as requiredMaintain the technical knowledge necessary to execute all control functions that the incumbent has been trained inMaintain a current and thorough knowledge of and adhere to all Canada Line Rules and procedures


FlashStock
• Technology, Information and Internet
• 1 - 100 Employee
• Freelance Photographer

  • Apr 2015 - Sep 2018


Opus Hotel

• 1 - 100 Employee

• Hotel Ambassador & Concierge

  • Apr 2003 - Jun 2009

  Welcome guests in an effective, friendly and prompt manner to one of the World's top 100 hotels Provide information on hotel services as well as Vancouver's attractions Serve as a sales agent promoting and up-selling hotel rooms and services Handle guest requests in a professional approach while maintaining an excellent rapport with frequent stay guests Ensure all details of incoming and outgoing guests are properly observed Welcome guests in an effective, friendly and prompt manner to one of the World's top 100 hotels Provide information on hotel services as well as Vancouver's attractions Serve as a sales agent promoting and up-selling hotel rooms and services Handle guest requests in a professional approach while maintaining an excellent rapport with frequent stay guests Ensure all details of incoming and outgoing guests are properly observed


Skyservice Airlines
• Airlines and Aviation
• 1 - 100 Employee
• Flight Attendant

  • Oct 2004 - Apr 2009