Consultant Cloud Support IT

• Jan 2023 - Present

Cloud Support IT

• Jan 2015 - Feb 2023

Assistance in troubleshooting, monitoring of infrastructure performanceProvide daily support focused on cloud services according to the SLAAssist with troubleshooting at the root of the cause.Management and response to incoming tickets and resource requests related to server VMsAnalysis of VM crashes / interruptions from a virtual hardware point of view.

Consultant Support IT

• Dec 2007 - Dec 2014

Helpdesk Team Leader at the DHL customer.Preparing daily workloads for staff & co-ordinating the daily allocation of work.Dealing with and resolving problems and issues which arise.Mentoring and training up junior and new staff.Monitoring & reporting on standards & performance targets.Arranging & chairing weekly meetings, focussing on targets & achievements

Help Desk Analyst

• Sep 2000 - Nov 2007

Remote support to users on site and in the various agency. First level assistance on HP Unix servers, verifying the correct execution of the procedures by our IT center in Prague and the processing of the various scripts on the 9000 server for uploading data from our customers. Remote support to users on site and in the various agency. First level assistance on HP Unix servers, verifying the correct execution of the procedures by our IT center in Prague and the processing of the various scripts on the 9000 server for uploading data from our customers.