Cosmin Baciu
Microsoft 365 Engineer at DENDRIO- Claim this Profile
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English Professional working proficiency
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French Elementary proficiency
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Romanian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Exam 347: Enabling Office 365 Services
MicrosoftOct, 2018- Sep, 2024 -
MCSA: Office 365 - Certified 2018
MicrosoftOct, 2018- Sep, 2024 -
Exam 346: Managing Office 365 Identities and Requirements
MicrosoftSep, 2018- Sep, 2024 -
Certificate of Completion: HTML Fundamentals
SoloLearnJan, 2017- Sep, 2024 -
Certificate of Completion: SQL Fundamentals
SoloLearnNov, 2016- Sep, 2024 -
Microsoft Certified Trainer (MCT)
MicrosoftAug, 2021- Sep, 2024
Experience
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DENDRIO
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Romania
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IT Services and IT Consulting
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1 - 100 Employee
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Microsoft 365 Engineer
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Mar 2018 - Present
Delivering and implementing full suite of Microsoft 365 solutions to customers -Acting as consultant for customers migrating to Microsoft 365 -Assisting customers in case of any technical roadblocks -Efficiently collaborating with other team members on other technologies in order to deliver a nice overall customer experience -Performing step by step migrations from customers current environment to Microsoft 365 -Implementing any of the services included in Microsoft 365 -Acting as trainer by delivering certified Microsoft courses, workshops or webinars Show less
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Stefanini
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Staffing and Recruiting
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1 - 100 Employee
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Account Admin - Linde Project
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Feb 2017 - Feb 2018
-Level 2 Support for Office 365, while also providing help for first level with troubleshooting steps and KBs, creating accounts, assigning licenses and handling migration from Lotus Notes to O365-handling creation/deletion and backup of email accounts in Lotus Notes-Crating RSA VPN token and acting as a second level support team for regional teams in troubleshooting, VPN access and Junos pulse-Creating SAP Finance Accounts, role and authorisation addition and deletion-Handling requests related to Active Directory changes, folder access/creation/deletion and groups privileges-Verifying and validating new Active directory and SAP accounts, and setting up new AD account with the corresponding accesses needed-Assisting end users with creating service requests for software and hardware components via the Service Catalogue. Show less
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Global Sevicedesk Tehnician II - LINDE Project at Stefanini
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Oct 2016 - Jan 2017
- Managing and Solving low, medium and high priority tickets and requests;- Monitoring Network issues and handling different types of network requests;- Handing phone calls, monitoring and managing ticket queues and mailboxes;- Providing 1st Level Support for third party vendors ( AT&T , T-SYSTEMS );- Managing Active Directory objects;-Acting as Incident Controller in handling High Priority incidents for systems with business impact;-Escalate to second level support, callout for updates and follow-up establishing a connection from regional teams to global teams;-Coordinating with both regional and global teams to get the best results following the SLA. Show less
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IT Helpdesk Technician II - LINDE Project at Stefanini
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Feb 2016 - Sep 2016
• Analysis of support requests sent by our customers by phone, email and ticketing system. Log all customer questions and issues accurately and efficiently into the ticketing system;• Troubleshoot hardware, software and network related issues;• Provide restorative or maintenance actions to resolve end-user and employee issues;• Assist with special project work as needed;• Assist with defining and documenting the knowledge base articles;• Consistently meet or exceed requirement performance criteria;• Being the guardian of respecting the operational procedures, and therefore triggering the timely escalation of issues with impact;• Providing required support, efficiently and effectively and in accordance with priority, impact and SLAs;• Escalate problems to the next level of support when necessary, communicating with these teams to find a fast solution. Show less
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System Engineer
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Mar 2014 - Oct 2015
Installing, configuring and network management. Installing, configuring and administration of servers and routers, monitoring and maintenance of computer networks, modifying, extending and optimizing the network / IT system where appropriate, wiring and installing of passive network equipment (racks, channels, cable outlets), installing and configuring active network equipment (switches, routers), installing and configuring of servers and workstations, installing of applications and data bases, change, upgrade servers and work stations. Offering technical support to users with applications, hardware and software problems. Show less
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Service Technician
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Aug 2013 - Mar 2014
Troubleshooting and checking settings and solving problems both hardware and software to laptops, desktops, tablets, servers and printers. Designing computer networks, structured cabling, installing, configuring and network administration. Wiring and installing of passive network equipment (racks, cable channels, sockets), installation and configuring of active network equipment (switches, routers), installing servers and workstations. Assembling and disassembling desktops, servers, stations, laptops, tablets. Changing electronic components, display, keyboards, cooling system. Offering support for customers in buying the necessary equipment. Show less
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Education
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2009 - 2013
University Vasile Alecsandri Bacau
Bachelor of Technology (B.Tech.), Information Technology -
2004 - 2009
Colegiul National de Informatica Piatra Neamt
Bachelor of Technology (B.Tech.), Information Technology
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