Pre-Sales Engineer

• Nov 2021 - Present

• Pre sales: building customer relationship, client involvement, understanding of pain points and needs • Customer engagement: workshops tailoring product on specific erequirements, features demo • Business Cases: integration of customer data into platform, data manipulation, on site exercises and training • Pre sales: building customer relationship, client involvement, understanding of pain points and needs • Customer engagement: workshops tailoring product on specific erequirements, features demo • Business Cases: integration of customer data into platform, data manipulation, on site exercises and training

B2B Product Training Specialist

• Aug 2019 - Oct 2021

• Content creation of training material for classrooms, online training, and webinars • Launch overseeing, content creation, platform set up and admin for Samsung One - B2B Learning portal• Resource creation for online training courses on Samsung Partner Portal • Training of trainers on delivery of content created • Knowledge Hubs back office admin and content creation • Delivering of Samsung B2B message to internal and external stakeholders

IM National Trainer

• May 2019 - Aug 2019

• Training and knowledge checks on IM products in call centers, offices, and stores • Support at events promoting Samsung products and offering support to visitors • Induction of new hires to different roles in IM division

Bilingual Data Analyst

• Dec 2017 - Mar 2019

• Data analysis: information and data gathering, analysis, elaboration, and translation in order to improve user experience for Apple Maps users • Data editing: source verification, study, and research to confirm, review or escalate possible edits to products • Cross country collaboration: daily data exchange with offices in Germany, USA, Singapore and Japan, in order to ensure a 24/7 market coverage • Training and shadowing: project explanation and guidance through first approach to tasks for new hires, both in office and via conference call • Guide production: creation of resources to allow non native speaker and new hires to understand complex and language specific markets Show less

Field Operation Specialist

• Nov 2016 - Aug 2017

•Data collection: team leading, information and data gathering in order to improve user experience for Google Maps users • Google business ambassador: mission explanation, client involvement, account set-up, troubleshooting •Data collection: team leading, information and data gathering in order to improve user experience for Google Maps users • Google business ambassador: mission explanation, client involvement, account set-up, troubleshooting

LQA Specialist

• Sep 2016 - Nov 2016

•Troubleshooting, stress testing, sanity checks, translation, proofreading •Troubleshooting, stress testing, sanity checks, translation, proofreading

Webmaster and Social Media Manager

• Oct 2013 - Jul 2016

• Website administration and SEO: backoffice admin, content production and scheduling, moderation; SEO optimization, reports and statistics on web traffic • Customer care and troubleshooting via telephone, emails, and chats from customers, remote problem solving via teamviewer and Skype • Online promotions and social media management: images and content production for social media pages, promotion, public involvement, Q&A, moderation • E-commerce: account manager, reports on sales, invoice organization Show less

Informatics tutor

• Jan 2014 - Jun 2016

•One to one and group classes: hardware and software, internet basics, online marketplaces, social networks, MS office and iWork, CS-cart, tricks and shortcuts and devices interaction. •One to one and group classes: hardware and software, internet basics, online marketplaces, social networks, MS office and iWork, CS-cart, tricks and shortcuts and devices interaction.

Inventor

• Oct 2013 - Oct 2014

Delivery Driver

• Sep 2013 - Jul 2014