Corzail Nicholson

Distributed Support Specialist at Northwestern University
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Contact Information
us****@****om
(386) 825-5501

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Bio

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Credentials

  • CompTIA A+ ce
    CompTIA
    Mar, 2018
    - Oct, 2024

Experience

  • Northwestern University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Distributed Support Specialist
      • Apr 2017 - Present

      DSS is a central IT support group at Northwestern University IT (NUIT). We work closely with the University Administration, The Graduate School, and University Enrollment to name a few. We are responsible for providing technical support and consultation for various departments throughout the university. DSS is a central IT support group at Northwestern University IT (NUIT). We work closely with the University Administration, The Graduate School, and University Enrollment to name a few. We are responsible for providing technical support and consultation for various departments throughout the university.

  • Publicis Re:Sources
    • France
    • Advertising Services
    • 700 & Above Employee
    • Operations Analyst
      • Jan 2012 - Apr 2017

      Managed the ticketing queue (SeriviceNow) for my location, which supported 3,000+ clients. Resolved 10-50 Windows PC (XP, 7 & 10) and/or Mac OSX (Lion-Sierra) issues, weekly. Gained skills in Symantec suite (SEP & SMA), MS O365, MS Exchange (Active Directory). Worked closely with the Executive Support Analyst to provide, sometimes immediate, resolutions for “VIPs” (executives and alike) Managed the ticketing queue (SeriviceNow) for my location, which supported 3,000+ clients. Resolved 10-50 Windows PC (XP, 7 & 10) and/or Mac OSX (Lion-Sierra) issues, weekly. Gained skills in Symantec suite (SEP & SMA), MS O365, MS Exchange (Active Directory). Worked closely with the Executive Support Analyst to provide, sometimes immediate, resolutions for “VIPs” (executives and alike)

  • Year Up
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Student
      • Sep 2011 - Aug 2012

      Year Up is a one-year, intensive training program that provides low-income young adults, ages 18-24, with a combination of hands-on skill development, college credits, and corporate internships. Year Up is a one-year, intensive training program that provides low-income young adults, ages 18-24, with a combination of hands-on skill development, college credits, and corporate internships.

Education

  • Harold Washington College
    Basic Certifcate Computer Information, Information Technology
    2010 - 2015
  • Kenwood Academy High School
    High School
    2003 - 2008

Community

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