Experience

CallRevu

• United States
• Software Development
• 1 - 100 Employee

• Director Of Operations, OEM

  • Aug 2021 - Present

• Director of Training

  • Apr 2014 - Aug 2021

  CallRevu was founded in 2006, and is the pioneer of phone process measurement. Knowing you have always fixed what you measured, CallRevu gives you valuable insights you have never had before, your Caller's Journey in your dealership. CallRevu tracks, monitors, and summarizes all calls to your dealership, delivering real-time actionable phone process performance.Clients are able to save deals on a daily basis when they receive mobile alerts: a customer is mishandled on the phone and dealers are immediately notified so they can address the situation and turn calls into customers. CallRevu helps clients increase market share, customer retention and profitability in all phases of dealership operations. Created and managed by a team of automotive professionals, CallRevu partners with some of the best known and highest performing dealerships across the US and Canada offering leading solutions that convert lost sales into customers. CallRevu does not just report outcomes, we fix them.

• Account Manager

  • Jul 2012 - Aug 2014

  CallRevu was founded in 2006, and is the pioneer of phone process measurement. Knowing you have always fixed what you measured, CallRevu gives you valuable insights you have never had before, your Caller's Journey in your dealership. CallRevu tracks, monitors, and summarizes all calls to your dealership, delivering real-time actionable phone process performance.Clients are able to save deals on a daily basis when they receive mobile alerts: a customer is mishandled on the phone and dealers are immediately notified so they can address the situation and turn calls into customers. CallRevu helps clients increase market share, customer retention and profitability in all phases of dealership operations. Created and managed by a team of automotive professionals, CallRevu partners with some of the best known and highest performing dealerships across the US and Canada offering leading solutions that convert lost sales into customers. CallRevu does not just report outcomes, we fix them.



University Of Baltimore

• Graduate Student

  • May 2009 - Present



Jerry's Toyota Scion

• Business Development Manager

  • Sep 2006 - Jul 2012

  Toyota is the number one selling automotive brand in America and around the world. At Jerry's Toyota Scion, I have learned their moto, "It's About You!" and "Information, Not Pressure". Two important ideas to consider for sucess. Jerry's has helped to hone my skills as a sales consultant. I have aquired many skills though their various training programs. It is these programs that separate the customer service of the staff at Jerry's Toyota from those within the industry. Jerry's core competencies include customer service and automotive expertise. By conforming to this culture, I have managed to build an extensive customer base which amounts to a mass of repeat sales.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Senior Credit Manager

  • Jun 2009 - Jun 2010



Towson University

• United States
• Higher Education
• 700 & Above Employee

• Business Student

  • Aug 2005 - May 2009



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Credit Manager

  • 2009 - 2009



Castle Mitsubishi

• Sales Consultant

  • Jan 2006 - Sep 2006

  While I have always considered myself someone with a sales persona, my sales debut was the 1st of January as Mitsubishi was added as a franchise of Castle Automotive. I had previously been employed as a Lot Attendant when their franchise was Kingsville Dodge. Being with the company for nearly 2 years pervious to my promotion to sales, I gained a huge profeciency for the nature of automotive sales and service. With the change of the target market with the new Mitsubishi franchise, General Sales manager, Larry Goldstein felt that I was capable of reaching Mitsubishi's clientel. Thoughout my time at Castle, It was rare that there would be a month where I didn't acheive the most sales in the dealership. I learned how to sucessfully provide excellent customer service, establish a customer base, and provide customers with a fun and easy way to buy their next automobile.