Experience

MidAmerican Energy Company RecPlex

• United States
• Spectator Sports
• 1 - 100 Employee

• Facility Specialist

  • Oct 2023 - Present

  West Des Moines, Iowa, United States - Assist with staff supervision; assigning work, provide training on equipment, tasks, work standards and safety procedures - Assist with building changeovers while working with vendors and promoters to ensure successful events, practices, games and tournaments - Oversee general building cleanliness - Maintain ice sheet and rink - Perform maintenance of ice resurfacer - Assists with inventory of supplies

• Facility Assistant

  • Oct 2022 - Oct 2023

  West Des Moines, Iowa, United States - Assist with ice sheet and rink maintenance - Perform indoor field turf grooming - Overall facility cleanliness - Event setup and teardown



Planet Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• General Manager

  • Dec 2019 - Mar 2022

  Ankeny, Iowa - Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors - Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills - Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner - Grow the business in regards to sales profit… Show more - Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors - Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills - Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner - Grow the business in regards to sales profit, and to motivate staff to achieve this same goal - Monitor performance and effectiveness of staff to meet or exceed revenue goals - Monitor inventory in the club, ensuring there are adequate supplies - Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times

• Assistant Manager

  • May 2019 - Dec 2019

  Urbandale, Iowa - Recruited, hired, trained and developed a high performing staff consisting of Member Service Representatives, Trainers and Custodians - Maintained a welcoming atmosphere for all members, prospective members and guests and ensured staff follows superior customer service guidelines - Worked with Staff Management and provided backup support to Club Manager as needed - Assisted in scheduling and supervising staff - Took prospective members on tours - Facilitated all member… Show more - Recruited, hired, trained and developed a high performing staff consisting of Member Service Representatives, Trainers and Custodians - Maintained a welcoming atmosphere for all members, prospective members and guests and ensured staff follows superior customer service guidelines - Worked with Staff Management and provided backup support to Club Manager as needed - Assisted in scheduling and supervising staff - Took prospective members on tours - Facilitated all member requests, issues and questions - Oversaw cleanliness and maintenance of the gym - Tracked membership statistics and reports

• Member Services Representative

  • Sep 2018 - May 2019

  West Des Moines, Iowa - Created a positive member experience by providing a superior level of customer service - Conducted tours and turn perspective members in to clients - Facilitated updates to members accounts including billing, cancellations and new sign-ups - Maintained overall cleanliness of facility



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Loan Servicing Specialist III

  • Feb 2018 - Aug 2018

  Des Moines, Iowa - Supported lending processes as an internal service provider by using critical thinking to analyze and manage documents, data and images and ensure cost effective and secure compliance - Adhered to Wells Fargo privacy protection policies - Received and properly indexed customer loan documents



Hazel Creative Services

• Marketing Intern

  • May 2016 - Dec 2016

  Ames, Iowa - Performed web-based research for a variety of marketing projects relating to health care, crowdfunding, motivational speakers and entrepreneurs - Conducted research, compiled data and prepared creative concept papers for consideration by clients - Developed branding strategy for websites and businesses - Constructed marketing plans to re-direct companies and gain superior market performance



Old Navy

• Sales Associate

  • May 2015 - Aug 2015

  West Des Moines, IA - Designed and implemented marketing displays according to corporate requirements - Provided customer service in person and over phone - Communicated with customers, employees and management - Worked logistics for shipment and handled on average over 4,000 units



Windsor Windows and Doors

• United States
• Wholesale Building Materials
• 100 - 200 Employee

• Paint Line Specialist

  • May 2014 - Aug 2014

  West Des Moines, IA - Handled hundreds of materials for shipment - Worked in fast paced environment - Worked closely with management - Filed paper work with shipments - Distributed materials to proper area