Collections Specialist

• Aug 2020 - Present

Representing internationally renowned credit company. Customer-centric approach for financial resolutions to deliver client results with hourly, daily, and monthly goals. Awarded placement in Top Ten Agents within the department consecutively for length of employment. Exceeded 95% quality standards and metrics to meet incentive qualifications for the entire duration of employment. In addition to my responsibilities, I’ve created a spreadsheet on Excel which records my personal accounts, aggregates the data to report my current progress, and gives daily indicators formulated around my goals. Show less

Opening General Manager

• Jul 2018 - Jan 2020

Tasked with managing the opening of the Magazine Street location. Worked directly with the owners to develop and expand business operations. Achieved and exceeded labor and profit margin goals. Created relationships with numerous Sales Representatives to acquire quality products at the lowest cost. Responsible for management of all aspects of the restaurant including but not limited to: sales building, budget management, ordering, inventory, scheduling, payroll, hiring and onboarding, training and development. Show less

Opening General Manager

• Feb 2018 - Jul 2018

Worked directly with the owners to establish operational standards. Worked with the Marketing Coordinator to gain local attention and attraction. Responsible for management of all aspects of the restaurant. Worked directly with the owners to establish operational standards. Worked with the Marketing Coordinator to gain local attention and attraction. Responsible for management of all aspects of the restaurant.

General Manager

• Jan 2015 - Dec 2016

Responsible for sales growth YOY 11.3% for 16 consecutive months attributed to thorough and consistent P&L reviews and sales building techniques while working with both the Marketing and Catering Coordinators to gain local attention and attraction. Acted as Regional Beverage Coordinator for the company, managing seasonal beer and wine selections across NYC and DC locations. Responsible for management of all aspects of the restaurant.

Shift Leader

• May 2014 - Jan 2015

Teammate

• Sep 2013 - May 2014