Experience

ToyotaLift Northeast LLC.
• Service and Rental Coordinator

  • Sep 2018 - Present

SwiftLift, Inc.
• United States
• Warehousing and Storage
• 1 - 100 Employee
• Service and Rental Coordinator/Service Writer

  • Mar 2016 - Present


Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• NSP HelpDesk

  • Feb 2008 - Mar 2016

  Primary Responsibilities: Research and resolve all inquiries pertaining to Contract orders including vendor deliveries and returns, delivery complications and shipment tracking Process all orders or product sourcing requests received via phone, email or fax that must be entered manually When service failures impact customer satisfaction, negotiate and reach for creative alternatives to maintain customer business and avoid returns and cancellations Exercise sound judgment in motivating vendors, delivery agents, or service providers to work outside of policy to meet our customer's needs Meets and maintains department production standards, objectives and goals Submit tickets for escalated systems issues and update the KM database



Exxpress Tire Delivery

• United States
• Wholesale
• 1 - 100 Employee

• Customer Service

  • Jul 2006 - Sep 2007

  Wholesale tire sales and customer service Wholesale tire sales and customer service