Continuous Improvement Specialist

• May 2022 - Present

Senior Manager 1 of Specialty Services

• Nov 2019 - Jun 2022

Responsible for daily operations leadership for 14+ providers and 30+ clinical and administrative staff.Strategic development and operational leadership for multiple specialty service lines including outpatient Endocrinology, Podiatry, Ear, Nose and Throat, Rheumatology and Infusion Center.

Endocrinology Practice Manager

• Jan 2018 - Nov 2019

Responsible for the planning, implementing, and management of clinic activities to ensure operational effectiveness and efficiency.Analyze data on patient outcomes, budget/goal achievement, and performance/productivity and prepare reports for administration. Oversaw the hiring, training and professional development of staff.Review patient needs/trends through patient experience surveys and patient rounding. Utilized data to develop solutions to ongoing patient care problems. Collaborate with director on development and implementation of clinical department’s mission, goals, policies, procedures, budget, quality assurance plan, and work standards. Maintain staffing level within approved budget parameters. Evaluate performance and make recommendations regarding merit increases, promotions and disciplinary actions Show less