Network Administrator

• Apr 2019 - Present

Technical Support Services

• May 2017 - Present

General Manager

• May 2012 - May 2017

• Excellence in customer service and exceeding customer needs/demands. • Instills and ensures all employees maintain a high level customer service • Responsible for ordering all merchandise/product for store inventory and maintaining inventory levels. Supervises the processing of all reclamation. Maintains orderly and in stock conditions in back room, sales floor and all grocery department areas. • Organizes and directs day-to-day operations of the Grocery department, including dairy and frozen food sections. Conducts daily inspections of all Grocery sections and initiates corrective measures to ensure compliance with product quality and product rotation standards. Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements. Controls pricing by following established division pricing guidelines, and ensuring compliance with the coupon and discount policies. • Responsible for total store operations and directing employees throughout the store, as well as department managers. • Maintains and accurately handles all store wide employee payroll. • Responsible for store wide security and employee safety. • Monitors employee performance and work ethic, and appropriately and effectively recommends and personnel hiring, firing, promotion, demotion, and disciplinary actions. • Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products. May utilize hand trucks, pallet jacks, and forklifts. • Handles positive customer and vendor relations. Engages in suggestive selling and other sales techniques. • Prepares and displays proper product signage. Show less

Technical Services Representative Level II

• Nov 2002 - May 2012

• Responsible for training personnel • Administer and maintain end user accounts, permissions, and access rights. • Responsible for all repair and deployment of desktop, laptop and tablet computers. • Assist with completing work orders and troubleshooting with users over the phone. • Quickly and effectively solve end user’s technical issues. • Assists with managing network hardware and equipment, including hubs and UPSs, ensuring proper configuration, maintenance and stable operation of remote office LAN’s and network connectivity. Assist Network Operations in working with vendors when offices have connectivity issues and/or problems with circuits in office locations • Perform network, client, server and security audits. Manage client security solutions, including firewall, anti-virus, anti-spyware, and intrusion detection systems • Evaluate needs, cost justifications, and support impacts of user software request. Coordinate responses with Technical Business Services and Director of IS and present technology solutions to requesters. • In coordination with Human Resources, Technical Services, and Network Operations, ensure that all terminated employee user accounts are deactivated properly, and when needed, their supervisors contacted to determine access requirements for their data. • Take an active role in contributing to and regularly reviewing a comprehensive Security Plan. • Promote a positive customer service image for HIS and promote a positive image of the Hospice concept throughout the community. • Assists with administration of Active Directory services. • Assists with administration of Citrix and Terminal Services. • Assists with administration of Data Tape Backup Plan. • Active role in testing new applications with existing server and network infrastructure to determine compatibility. Show less