Experience

Country Music Hall Of Fame and Museum

• United States
• Musicians
• 100 - 200 Employee

• Information Technology Operations Manager

  • Jul 2022 - Present



Rural Media Group, Inc.

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Director Of Information Technology

  • Mar 2015 - Jul 2022

  - Specified network infrastructure requirements for offsite studios, negotiated contracts with data carriers, and managed offsite IT build outs with contractors. - Rebuilt broadcast and business systems network from the ground up. Configured and optimized Cisco network switches and existing WatchGuard firewalls. - Implemented Active Directory Domain for a hybrid Mac OSX and Windows environment. - Developed long term computer equipment replacement and standardization plan along with implementing a help desk and inventory system. - Supervised and trained four junior engineers and one contract employee. - Managed Office 365 client licenses for 120 users. - Managed site to site VPNs and firewalls for 4 locations. Show less



WSMV

• Broadcast Media Production and Distribution
• 100 - 200 Employee

• IT Manager/ Broadcast Engineer

  • May 2009 - Mar 2015

  - Overhauled neglected network infrastructure. Implemented Cisco Wi-Fi, Cisco network switches, and Cisco VoIP telephone system. - Designed and implemented a point-to-point IP over microwave radio system to eliminate costly fiber optic backhaul services. Saved $36,000 in annual operating costs. - Project lead experience. Worked closely with vendor and corporate Project Management teams to implement new systems within a narrow broadcasting window. Managed 5 engineers over 24x7 schedule. - Managed the IT help desk. Created and managed accounts for 150 end users, provided local assistance and remote desktop support. - Managed IT CAPEX budget along with monthly maintenance budget. Show less



Defense Intelligence Agency

• United States
• Armed Forces
• 700 & Above Employee

• Data Center Operations and Maintenance Manager

  • Jun 2005 - May 2009

  - Led 18 technicians responsible for the maintenance of 6,500 desktop computer and network devices in 13 security enclaves supporting 800 local users and 350,000 deployed members. - Selected to manage a 25 person team on a short notice ground up network and desktop system rebuild for 580 computers which restored the network in one week. - Planned and implemented a 3 year network infrastructure modernization upgrade which eliminated 11 tons of outdated network cabling as part of a $34 million renovation. - Expertly managed over 5,700 maintenance activities utilizing Remedy and later Seibel Support Web, reduced resolution time by 15 percent which led to a 94 percent customer satisfaction rating. - Evaluated personnel bi-annually, wrote performance reports and award recommendations for 18 personnel. Superior leadership resulted in selection as Defense Intelligence Agency’s Sailor of the Year for 2007. Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Communications Supervisor

  • Mar 2000 - May 2005

  - Led a six man communications team on a US aircraft carrier. Responsible for the operation of all on board tactical satellite and radio communications circuits along with associated cryptographic equipment. - Implemented an all-inclusive training plan and revised standard operating procedures for 12 communications personnel. Superior training resulted in a 99.4 percent score for the team on the area commander’s comprehensive communications assessment. - Supervised a 3 person message center team responsible for the timely delivery of more than 300,000 classified messages using an HP-Unix based delivery system. Attention to detail ensured all messages were delivered without incident. - Entrusted with the daily inventory of all physical and electronic cryptographic keying material and equipment. Impeccable planning and record keeping safeguarded sensitive materials and protected national security. Show less