Experience

CIMA+

• Canada
• Engineering Services
• 700 & Above Employee

• IT User Support Technician

  • Mar 2022 - Present



MNP Digital

• IT Services and IT Consulting
• 300 - 400 Employee

• Deskside Specialist

  • Jun 2021 - Mar 2022

  Provide onsite and remote support to clients. Work Tier 1, 2, or 3 incidents to resolution or escalate as required. Resolve computer hardware and software issues remotely. Create and update client documentation. Provide onsite and remote support to clients. Work Tier 1, 2, or 3 incidents to resolution or escalate as required. Resolve computer hardware and software issues remotely. Create and update client documentation.



YMCA of Northern Alberta

• Canada
• Civic and Social Organizations
• 200 - 300 Employee

• Help Desk Coordinator

  • Oct 2007 - May 2021

  Manage Help Desk. Manage Azure, Office 365 user accounts, computers and printers, set up and maintain computers, printers and troubleshoot all needs Manage Help Desk. Manage Azure, Office 365 user accounts, computers and printers, set up and maintain computers, printers and troubleshoot all needs



CompuVision Systems - A VC3 Company

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Field Technician

  • Nov 2004 - Aug 2007

  Worked at client sites troubleshooting and repairing desktop and printer problems. Repaired desktops and printers. Set up and maintained computers, printers and troubleshot all needs for 180 national stores at one client. Worked at client sites troubleshooting and repairing desktop and printer problems. Repaired desktops and printers. Set up and maintained computers, printers and troubleshot all needs for 180 national stores at one client.



IBM Canada

• Edmonton, Canada Area

• Help Desk

  • Jun 2004 - Oct 2004

  Processed service order requests through IBM for contracted company. Opened initial email and created tickets, sent daily update reminders, closed tickets, and sent closed notices. Processed service order requests through IBM for contracted company. Opened initial email and created tickets, sent daily update reminders, closed tickets, and sent closed notices.



University of Alberta

• Canada
• Higher Education
• 700 & Above Employee

• Systems Analyst

  • Apr 2003 - Mar 2004

  Biochemistry Department Provided support for all users in the department. Included troubleshooting problems, installing and configuring software and hardware, running daily backups, ordering parts and software, training users. Biochemistry Department Provided support for all users in the department. Included troubleshooting problems, installing and configuring software and hardware, running daily backups, ordering parts and software, training users.



Shana Corporation

• Edmonton, Canada Area

• Technical Support Analyst

  • Jul 1999 - Dec 2002

  Technical support for customers of a forms software company. Included troubleshooting, installing and configuring software, database entry, and working directly with customers. Technical support for customers of a forms software company. Included troubleshooting, installing and configuring software, database entry, and working directly with customers.



Black Gold School Division

• Canada
• Education Administration Programs
• 300 - 400 Employee

• Software Technician

  • Jun 1998 - Dec 1998

  Technical support for nine schools. Included troubleshooting, installing and configuring software and hardware, database entry, hardware inventory, fixing any hardware and software problems. Technical support for nine schools. Included troubleshooting, installing and configuring software and hardware, database entry, hardware inventory, fixing any hardware and software problems.



Pre Print Incorporated

• Edmonton, Canada Area

• Technical Support

  • May 1998 - Jul 1998

  Installed and configured software, set up workstations, did hardware inventory, inventory database, fixed hardware problems. Installed and configured software, set up workstations, did hardware inventory, inventory database, fixed hardware problems.



Super i-Way Internet Services

• Edmonton, Canada Area

• Help Desk Operator

  • May 1997 - Oct 1997

  Helped solve Internet customer’s problems on phone, entered information in database, edited newsletter, fixed hardware problems, opened and closed office. Helped solve Internet customer’s problems on phone, entered information in database, edited newsletter, fixed hardware problems, opened and closed office.



CSI Coating Systems Inc.

• Canada
• Oil and Gas

• Wheelabrator Operator

  • May 1996 - Aug 1996

  Moved rebar and other metal onto a machine that cleaned it off for coating. Moved rebar and other metal onto a machine that cleaned it off for coating.



Edmonton Meat Packing Ltd.

• Canada
• Executive Offices
• 1 - 100 Employee

• Shipper, Meat Packer

  • Jul 1994 - Mar 1996

  Shipping and rotating stock, packaged ground beef and smoked meat products. Shipping and rotating stock, packaged ground beef and smoked meat products.