Customer Specialist - Sales & Finance

• Aug 2020 - Present

Executive Team Leader - Service & Engagement

• Apr 2018 - Aug 2020

• Manage the day to day operations of guest interaction, store sales trends, in-store events,equipment control, and service recovery at the front end of a high volume store• Supervise 4 team leaders and 100+ team members by leading a guest-first culture and settingexpectations that drive loyalty and meaningful experiences• Use problem solving, resolution and de-escalation skills to ensure a frictionless shoppingexperience and find various avenues of solutions for guests• Create schedules that follow forecasting allocation to support peak traffic times, weekends andkey holiday events• Anticipate staffing needs; recruit, interview and manage talent for both long and short term• Mentored and developed newly promoted team leaders on leadership responsibilities and drivingkey results in their work centers• Equipment captain to the store; set up, track and maintain all technology devices such as handscanners, hip printers, RFID scanners and walkie talkies• Displayed adaptability and flexibility to key changes in the business due to global pandemic;streamlined method for accepting, organizing and quarantining merchandise returns

Executive Team Leader - Food

• Apr 2017 - Apr 2018

• Managed the day to day operations of department sales trends, freshness and quality, inventorymanagement, guest shopping patterns, planogram resets, and promotions strategies• Acted as leader on duty, opened and closed the store on assigned days• Collaborated with outside merchandisers to ensure product placement within the store• Obtained Food Safety Certification

Executive Team Leader - Logistics

• Feb 2015 - Apr 2017

• Managed the day to day operations of freight flow, receiving process and trailer deliveries for a high volume store• Ensured maximum work center efficiency by scheduling and delegating responsibilities daily to ateam of 50+ employees• Supervised teams responsible for unloading trailers, pushing product to the sales floor, andbackroom location management• Created a culture of financial accountability by leading and coaching team on ways to increasesales and understand how operational procedures impact profitability

Team Leader - Hardlines

• Jan 2008 - Feb 2015

• Facilitated team member performance reviews based on productivity, execution and results• Managed team talent by engaging and inspiring others and communicating effectively• Drove sales performance, led and coached the team on ways to increase sales• Drove a culture of safety and led my team by example

Team Member - Sales Floor

• May 2005 - Jan 2008