Experience

Skyward

• United States
• Software Development
• 400 - 500 Employee

• Development Trainer

  • Oct 2018 - Present



Mayo Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Programmer Analyst

  • Mar 2017 - Oct 2018

  Provide IT support for vended and custom applications, including resolving highly complex issues, and assist with data security, redundancy, and support. Conduct root-cause analysis by researching hardware environment and software application and system problems, work with colleagues and customers to resolve issues. Regularly review applications and make modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested. Interface routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. Volunteered to learn SQL Server Reporting Services and developed and presented curriculum for teammates. Collaborated with team supervisor to collect data for a large-scale, patient-sensitive project. Developed time-sensitive reports for various staff across the Mayo enterprise. Created and disseminated curriculum for Cadence scheduling system. Experience with EPIC EHR implementation and functionality; EPIC competency obtained. Show less



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Business Technician

  • 2012 - 2017

  Completed basic to complex installation of and troubleshooting/repair of coax-based phone, internet, or video services in both residential and commercial environments. Communicated with business customers and their representatives, while demonstrating an understanding of the unique priorities of business clients. Collaborated with customer technical support personnel to diagnose and correct service-related issues. Provided education to customers on proper use of services and equipment as well as the availability of online help options. Maintained open communication with customers while responding to equipment failures and during troubleshooting and repairs. Mentored and trained new technicians to the company. Show less