Customer Success Manager

• Apr 2023 - Present

IT Service Desk Analyst

• Jan 2023 - Mar 2023

Learning hardware, systems, sub-systems, and applications to allow seamless operation for the Navy’s Service Management, Integration, and Transport Program (SMIT) by providing customer service through troubleshooting, supporting, and resolving various issues. Learning hardware, systems, sub-systems, and applications to allow seamless operation for the Navy’s Service Management, Integration, and Transport Program (SMIT) by providing customer service through troubleshooting, supporting, and resolving various issues.

Onboarding Specialist

• Apr 2022 - May 2022

- Contacted between 1-5 newly hired employees each day to confirm all onboarding documents were completed to ensure the office received 100% accountability at the close of each business day - Processed federal and state background checks to verify medical licenses and legal records, confirming the candidate is employable at the assigned start date - Scheduled medical and drug screenings in facilities across California as part of the candidate’s background check - Contacted between 1-5 newly hired employees each day to confirm all onboarding documents were completed to ensure the office received 100% accountability at the close of each business day - Processed federal and state background checks to verify medical licenses and legal records, confirming the candidate is employable at the assigned start date - Scheduled medical and drug screenings in facilities across California as part of the candidate’s background check

Administrative Support Specialist

• Nov 2020 - Apr 2021

• Managed all onboarding personnel, verified, and updated member and family information, and submitted pay documents to ensure correct entitlements are disbursed on time • Finalized a pay letter to fix a system discrepancy that impacted 150+ employees, which avoided a debt in pay between $1,000-$3,000 per employee • Created and implemented a tracking system for incoming and outgoing documents, accounting for over 5,000 documents • Coordinated with the supply department and submitted purchase order forms for office supplies and equipment Show less

Warehouse Associate

• Jun 2019 - Apr 2020

• Performed quality control of receipts, proper chain of custody, and inspections before and after deliveries • Assembled all components and fixtures of furniture manufactured in the warehouse • Inspected and repaired 200+ furniture products to match quality standards for refurbished sales • Picked, staged, and assembled 25+ items per week to be delivered to customers by helping the delivery teams with loading and unloading trucks • Performed quality control of receipts, proper chain of custody, and inspections before and after deliveries • Assembled all components and fixtures of furniture manufactured in the warehouse • Inspected and repaired 200+ furniture products to match quality standards for refurbished sales • Picked, staged, and assembled 25+ items per week to be delivered to customers by helping the delivery teams with loading and unloading trucks

Food Service Worker

• Oct 2019 - Jan 2020

• Prepared and served beverages such as specialty espresso drinks, coffee, teas, juices, and smoothies • Operated cash register, managing an average of 50 transactions with zero discrepancies • Assisted with the bakery display by keeping sample areas stocked, clean, and appealing • Prepared and served beverages such as specialty espresso drinks, coffee, teas, juices, and smoothies • Operated cash register, managing an average of 50 transactions with zero discrepancies • Assisted with the bakery display by keeping sample areas stocked, clean, and appealing

Warehouse Associate

• Oct 2018 - Dec 2018

• Unloaded 35,000 units a night to allow the pickers to organize units for the scanners to complete customer orders • Scanned 100 units per hour to achieve the 98.5% nightly goal by following Amazon’s operating procedures • Unloaded 35,000 units a night to allow the pickers to organize units for the scanners to complete customer orders • Scanned 100 units per hour to achieve the 98.5% nightly goal by following Amazon’s operating procedures

Administrative Supervisor

• Aug 2014 - Feb 2018

• Audited personnel records and submitted payroll transactions for ten subordinate organizations and 2,500 staff members. • Maintained daily upkeep of the Director, Deputy Director, and Senior Advisor’s appointments and meetings on their calendars through Outlook and prioritized incoming phone calls. • Scheduled, booked, and submitted expense reports for 10-15 domestic and international business travel arrangements per year for executive staff, including lodging, per diem, and rental car bookings amounting to $5,000-$10,000 per trip. • Organized weekly executive staff meetings and assisted with technology functions such as video conferencing, audio/video setup, and visual presentations. • Monitored an Excel spreadsheet tracking all onboarding, transferring, and retiring employees. Created packages for each employee and counseled them about the required documents for onboarding and transitioning out of service. • Maintained an Excel spreadsheet of the company phone directory that included ten organizations across CA, HI, and WA. • Organized and executed all-hands meetings, company off-sites, company holiday parties, and weekly volunteer opportunities at the local elementary and middle schools. Show less

Administrative Clerk

• Jul 2010 - Aug 2014

• Managed electronic personnel records for 3,000 employees. • Greeted and helped 50-100 customers a day regarding administrative concerns. Actions included updating employee beneficiary information that impacted their pay; updating marital status and leave requests. • Created and revised materials as needed (but not limited to): PowerPoint presentations, confidential documents, correspondences, and memos with attention to detail and accuracy. Proofread copy for spelling, grammar, and layout, making appropriate changes. Responsible for the accuracy and clarity of the final manuscript. • Inspected DoD ID cards and badges as a Shipboard Security Guard and prevented unauthorized personnel from entering the ship. Show less