Experience

Apex Digital Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• VP of Service Delivery

  • Feb 2017 - Present

• PMO Director

  • Jun 2015 - Present

• Project Manager

  • Nov 2014 - Present

• Sr. Director of Service Delivery

  • May 2016 - Jan 2017



Fraser Public Schools

• Tech Support Assistant

  • Sep 2012 - Nov 2014

  • Developed and implemented Solar Winds Web Help Desk software to accommodate Fraser Public Schools needs for reporting, asset tracking and support ticketing system. • Designed and maintain the skill matrix for district techs and building techs to ensure continued training for staff is documented and complete. Manage the iPad support for approximately 1700 devices at the High School. • Manage the relationship with our insurance provider for all iPad related claims within the district. • First level support for staff and students in the use of all district technology. • Assisted with one of the largest educational iPad rollouts in Michigan



DynTek

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager

  • Oct 2005 - Jun 2011

  • Obtain understanding of customer expectation, process and timing. • Work with scheduling group to identify appropriate technicians for staffing. • Prepare technicians with customer expectations, processes and timing. • Act as a liaison between customer and technician for resolving issues, report status and facilitate weekly status meetings. • Responsible for working within project budgets and the tacking of costs against revenues. • Obtain understanding of customer expectation, process and timing. • Work with scheduling group to identify appropriate technicians for staffing. • Prepare technicians with customer expectations, processes and timing. • Act as a liaison between customer and technician for resolving issues, report status and facilitate weekly status meetings. • Responsible for working within project budgets and the tacking of costs against revenues.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Partner

  • 2003 - Jun 2011



TekConnect Corporation

• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jun 2003 - Aug 2004



AIC

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Billing Superviser

  • 2000 - Jun 2003



O/E Systems

• Dispatcher/Business Manager

  • 1995 - 2000