Cortney (Guthaus)Henagin
Blackjack Dealer at Grand Casino Mille Lacs- Claim this Profile
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Bio
Experience
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Grand Casino Mille Lacs
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United States
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Oil and Gas
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1 - 100 Employee
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Blackjack Dealer
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Nov 2018 - Present
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Internet Sales Consultant
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Oct 2012 - Nov 2013
Duties included were managing customer leads, responding to all inquiries in a quick and timely manner. Answering customer questions on product knowledge and inventory availability in order to find the vehicle that best suited clients needs and explaining the functionality of each option. Drive Internet traffic into the dealership by setting appointments for product demonstrations and then personally walking client through from beginning to end of buying process while following up during and after sale to guarantee positive and unique experience to client to assist dealership in meeting and exceeding sales quotas and goals. Show less
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Client Services/ Office Manager
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Nov 2010 - Jun 2012
Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; provided regular updates to clients on the progress of wiring projects; encouraged revenue growth by inspiring clients to purchase accessories and additional services; developed open and effective channels of communication with each client Maintained office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; provided regular updates to clients on the progress of wiring projects; encouraged revenue growth by inspiring clients to purchase accessories and additional services; developed open and effective channels of communication with each client
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Autoland, LLC
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Sales Consultant
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Mar 2010 - Oct 2010
Coordinated and processed a transaction from beginning to end by facilitating the steps of the sale. Communicated effectively both in-person and over the phone to ascertain members wants and needs. Entered new member data and other sales data for deals into computer database. Used the internet to source vehicles from dealer partner’s inventory. Negotiated competitive purchase prices and trade-in bids for members. Converted leads into sales in order to meet or exceed monthly performance metrics. Prepared and presented delivery paperwork. Built and maintained strong relationships with Credit Union partners. Marketed weekly to Credit Union branches within territory both in person and via email to support Credit Union marketing programs and account activities. Show less
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Office Manager
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Aug 2007 - Mar 2010
Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
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Mercedes of Escondido
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Sales Consultant
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Feb 2007 - Aug 2008
Duties included selling automobiles, customer service satisfaction index for all sales, follow up calls to help the customers with any questions concerning proper use of vehicle, after market options, service appointments if needed. Duties included selling automobiles, customer service satisfaction index for all sales, follow up calls to help the customers with any questions concerning proper use of vehicle, after market options, service appointments if needed.
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BMW of San Diego
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United States
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Retail Motor Vehicles
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1 - 100 Employee
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Internet Sales Consultant
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Dec 2004 - Sep 2006
Duties included selling automobiles, customer service satisfaction index for all sales, follow up calls to help the customers with any questions concerning proper use of vehicle, after market options, service appointments if needed. For the first year I also oversaw day to day operations for the Internet/Fleet Sales Manager, in which my duties included but were not limited to calling internet leads, setting appointments, negotiating deals, entering deals, ensured all sold vehicles were acquired and delivered promptly, thoroughly delivering a purchased car to its new owners so that they may utilize each and every feature the vehicle has to offer. Show less
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Education
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San Diego State University-California State University
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Grossmont College
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Rasmussen College
Pre-Nursing Studies