Experience

National Police Federation/Fédération de la Police Nationale

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Corporate Partnerships Manager

  • Jan 2022 - Present



RBC

• Canada
• Banking
• 700 & Above Employee

• Commercial Account Manager

  • 2016 - Jan 2022



RBC

• Canada
• Banking
• 700 & Above Employee

• Manager - Client Care

  • 2012 - Nov 2015

  - Consistent engagement with various clientele, stakeholders, business partners, & senior management. - Leading team to realize significant increases in client loyalty scores through 2015. - Demonstrated focus on accountability, coaching and change-management. - Team management of 10 individuals & team performance improvement of over 2% YE 2014 - Proven ability to multi-task, set priorities, & meet deadlines. - Effective management of branch operations including cash control, mentoring & training new employees, reporting & analysis of weekly sales results, risk management. - Consistent demonstration of effective & efficient staff scheduling - Consistent demonstration of ownership over client concerns and application of resolution to concerns through first point of contact. - Maintained knowledge of corporate policies such as anti-terrorist/money-laundering procedures & fraudulent activities; skilled in working with database/Excel spreadsheets, demonstration of outstanding communications skills. Show less



RBC

• Canada
• Banking
• 700 & Above Employee

• Accounts Manager

  • Jan 2005 - Jun 2009



Government of Northwest Territories

• Canada
• Government Administration
• 700 & Above Employee

• Operations & Strategic Advisor

  • Jan 2007 - Dec 2007

  - Project planning, management, & policy review as it relates to matters such as: seniors and accessible housing in the Northwest Territories, Indigenous housing issues, infrastructure erosion due to effects of climate change in Northern Inuit & Indigenous communities, human security elements of Northern communities relating to adequate housing, health and well-being. - Provided comprehensive research capabilities, analysis, and recommendations regarding strategies, policies, and initiatives of the NWT Housing Corporation; provided support to the Executive Advisor to the President with various duties, including: strategic & operational coordination & development, editing, analysis & interpretation of various materials related to the operation of the Executive Office and the Housing Corporation; demonstrated consistent use of excellent communication skills & team- oriented approach with all levels of Corporation staff; preparation of Executive documents including: assisted in the re-framing/position reassignment of the Corporation’s organization chart; coordination with interdepartmental colleagues & stakeholders such as other GWNT/Federal government departments; provided consistent, administrative support, issue tracking/records (database) maintenance for information requests generated from the Office of the President. Show less