Experience

First Tech Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Recovery Collections: Senior Collector

  • Aug 2019 - Present

  Hillsboro, Oregon, United States



Vehicle Acceptance Corporation

• Sales Manager

  • Jul 2014 - Dec 2014



FX Floorplan Xpress

• CSR

  • Apr 2013 - Jun 2014

  Portland Area, Oregon



Citi

• Loss Mitigation Specialist

  • Sep 2011 - Apr 2013

  Portland, Oregon Area Collect past due debt and minimize loss.



Dealer Services Corporation

• CUSTOMER PORTFLOIO REPRESENTATIVE

  • Sep 2007 - Jan 2010

  Collected and processed all branch payments and fees. Reconciled all outstanding vehicle audits. Collected default accounts. Organize unit repossessions and sales of autos through various auto auctions. Assisted with lending contracts being approved. Handle various needs of auto dealers via critiquing current programs and/or customizing new programs. Operation supervisor when General Manager is out of the office. Maintain all branch supplies.



Portland Auto Auction

• Dealer Registration/Collections

  • Apr 2004 - Sep 2007

  DEALER REGISTRATION/FLOORING/COLLECTIONS Dealer registration - Assisted auto dealers with required documents needed for auction registration. Collected overdue A/R. Collected past due monies on sold vehicles



Flooring through Wachovia Bank, Bank of America

• Relief switchboard operator

  • Jan 2001 - Apr 2004

  Legal process serving Delivered various court documents to the public



2004 Advantis Credit Union

• Teller/Loan Assistant

  • Nov 1999 - Jan 2001

  Balanced high volumes of cash and checks Balanced customer accounts Title processing, secured liens of auto loans. Skills Heavy collections FDCPA rules Microsoft Word, Outlook, 10-key Title processing, Knowledge of Oregon DMV regulations Telephone switchboard Problem solving Overcoming customer objectives Customer service relationship building through communication.