Experience

ProCare Rx

• IT Services and IT Consulting
• 100 - 200 Employee

• Hospice Helpdesk Team Lead

  • Apr 2018 - Present

  • Responsible for effectively providing problem-solving and technical support to pharmacy, account management and clinical staff; • Efficiently answer and resolve questions from hospice staff regarding patients' real time medication needs; • Ensured accurate data entry of patient eligibility, drug coverage rules as well as any additional information requested; • Research and resolve questions on pharmacy claims to ensure payment and response time requirements are met; • December 2018 awarded Best Technical score and Best attendance; • Executed on the job training to multiple newly hired employees; • Outperformed 96% or higher through year end review, placing above 10% completion on all metrics. Show less



Providence St Joseph Medical Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Lab Records

  • Feb 2011 - Nov 2017

  Executed through data entry process for patients medical records to be scanned into Kodak Capture program within a set time frame;spearheaded improvement of data entry process by incorporating newer and better tools and creating a scanning procedure manual;Administrated training to new associates in the department;Maintained meticulously organized and through records of patients data; Arranged stats and routine pick ups with couriers to ensure routes are up to date in logistics system;Researched and resolved problematic lab reports and lab orders put into a resolution queue for further investigation. Show less



Westcliff Medical Labs

• Hospitals and Health Care
• 1 - 100 Employee

• Client Service Associate

  • Aug 2009 - Feb 2011

  Contacted doctor's office to report detailed information on stat and critical lab results; received various inbound calls to laboratory requesting add-on test;as well as advising patients on locations they could receive various additional patient services; resolved issues with lab reports;and assisted with general duties, administrative and clerical task to keep a well organized office. Contacted doctor's office to report detailed information on stat and critical lab results; received various inbound calls to laboratory requesting add-on test;as well as advising patients on locations they could receive various additional patient services; resolved issues with lab reports;and assisted with general duties, administrative and clerical task to keep a well organized office.