Product Manager and Partner

• Oct 2022 - Present

Product Manager • App & Painel

• May 2022 - Nov 2022

I worked in the App and Panel Squad of Tray Commerce, an e-commerce software, SaaS B2B. My goal was to deliver a new App, with the most important features to the engagement and stickness of the users on remote environments. Also, in Panel Squad, my goal was to deliver a features update, with better experience, data security and new design system. These deliveries seek to improve the satisfaction of our users.Processes carried out:- Engagement closely with design to understanding of problems and their solutions- Research, conceptualize, construct and validate hypotheses- Identify opportunities and define product plans and strategy- Monitoring of beta and releases rollouts on iOS and Android Plataform

Product Manager • Theme Editor

• Dec 2021 - May 2022

I worked in the Theme Editor Squad of Tray Commerce, an e-commerce software, SaaS B2B. My goal was to deliver a new way to edit virtual store templates, improve early churn and difficulty in launching new stores. Processes carried out:- Engagement closely with developers to determine the best implementation method- Research, conceptualize, construct and validate hypotheses- Backlog and Roadmap management- Creation and weekly monitoring of OKRs

Product Manager • Analytics

• Jun 2021 - Dec 2021

I worked in the Analytics Squad of Deskfy, a brand management software, SaaS B2B. My goal was to deliver visual dashboards with indicators and metrics, in an assertive way, with the best possible experience. The key goal was to be able to deliver unique decision making for our users to be more strategic.Processes carried out:- Run surveys and usability tests- Research, conceptualize, construct and validate hypotheses- Behavior analysis with the Smartlook tool- Metric analysis with Mixpanel tool- Writing acceptance criteria and requirements with JIRA tool

Implementation Success Manager

• Jun 2019 - May 2021

I worked in the engagement and solutions team of Sienge Go, a construction management software (ERP), SaaS B2B. My goal was to measure, track and improve the onboarding process, by tracking three main metrics: activation, churn and engagement rates.Processes carried out:- Structuring service design: journeys, playbooks, methodologies- Data collection and analysis in the Power BI tool- Identification of personas, bad fits and ideal customer profiles-Training of service partner channels- Onboarding and Ongoing process

Implementation Success Manager

• Feb 2019 - Jun 2019

I worked on the onboarding team of the Exact Spotter system, a sales management and lead qualification software, SaaS B2B. My objective was to carry out the onboarding of new users, helping them to assimilate the functionalities and accelerating their process of value perception and understanding of the product.Processes carried out:- Instruction and follow-up of clients in the onboarding process- Management and resolution of customer orders and complaints- Creation of a framework for lead qualification through lead scoring

Project Manager

• Dec 2017 - Jan 2019

I worked directly in the management, execution and supervision of infrastructure works. My goal was to guarantee deliveries within the predetermined scope, cost and price, with the best possible quality.Processes carried out:- Monitoring the performance of projects- Reports to stakeholders of the main challenges- Leading teams in deliveries using Scrum Framework I worked directly in the management, execution and supervision of infrastructure works. My goal was to guarantee deliveries within the predetermined scope, cost and price, with the best possible quality.Processes carried out:- Monitoring the performance of projects- Reports to stakeholders of the main challenges- Leading teams in deliveries using Scrum Framework

Intern

• Apr 2014 - Sep 2016

I worked directly with the engineers of the Executive Management of Government (GIGOV) of Caixa Econômica Federal, assisting in projects in partnership with the government related to urban mobility, basic services to the community, among others, of the Growth Acceleration Program (PAC).Processes carried out:- Supervision of construction works- Assistance in preparing follow-up reports- Cost and index research to support budget analysis- Assistance in the analysis of documents and projects in the bidding process