Experience

Utmost PanEurope

• Corporate Customer Service Administrator

  • Jun 2019 - Present

  Technical skills and Professionality guarantee efficiency and effectiveness in solving the typical problems of the Financial Industry, in the development of projects at the customer and the full satisfaction of the needs of the same.



Schoolhouse Hotel

• Front Office Assistant Manager

  • Jan 2019 - Jun 2019

  Customer Management, Third Parties Management, Improving Customer Service Procedures, in compliance with the Hotel Standards, Variance Analysis and Room Rate, Competitors monitoring.



Hotel Clodio

• Reception Manager

  • May 2010 - Oct 2018

  Manage the Customer Operations and Oversee Reservations Operations. Invoicing, Dealing with Customer Queries and Complains, Managing the customers’ objections, Ensuring staff have been trained to the required standards. Define Key Metrics: Occupancy Percentage, Average Daily Room Rate and Revenue per Available Room.



Leonardi Hotels

• Reception Manager

  • Jun 1999 - Oct 2005

  Coordinating the Concierges, Check the Cash Flows, Bookings, Invoicing