Experience

Alterstay

• Indonesia
• Hospitality
• 1 - 100 Employee

• Operational Lead

  • Jun 2023 - Present

  - Manage and ensure smooth day-to-day operations workflows, developing specifications/guidelines and resolving guest feedback.- Manage cross-functional initiatives to create or change operational workflows and support new product and policy launches.- Lead deep dive and cause analyses to identify operational gaps and develop recommendations for best solutions.- Managing project teams that are responsible for implementing new processes and work flow or improving existing ones.- Ensuring that all operations processes and team division follow the company standards and are compliant with the regulations.- Managing teams of employees across another team division to ensure that operations run smoothly.- Managing the budget for an operation to ensure that it is being used efficiently and effectively- Developing and maintaining relationships with vendors and suppliers- Monitoring employee productivity and attendance to identify any areas for improvement- Ensuring that all departmental policies and procedures are followed- Planning and coordinating operational activities within an organization such as meetings, events, or conferences- Managing projects that involve new product development or changes in technology Show less

• Resolution Center Officer

  • Jun 2022 - Jun 2023

  - Manage all operation of villa and guesthouse management including Guest Relation process, Front Desk operation and Guest Service SOP- Handle guest complaint from minor to major cases and providing the solution- Manage guest review and guest satisfied during and after stay- Manage the manpower Property including to Housekeeper Team, Guest Relation Team, and Front Office Officer Team- Responsible for delivering the guest report to the owner of the property and giving understanding about the guest complaint condition and how the guest give input and suggestions about the property itself- Handling more than 8000+ guest in a past year Show less



Framework Hospitality Management

• Indonesia
• Hospitality
• 1 - 100 Employee

• Guest Relation Officer

  • Dec 2021 - Jul 2022

  - Manage all operation of villa and guesthouse management including Guest Relation process, Front Desk operation and Guest Service SOP - Handle guest complaint from minor to major cases and providing the solution - Manage guest review and guest satisfied during and after stay - Manage all operation of villa and guesthouse management including Guest Relation process, Front Desk operation and Guest Service SOP - Handle guest complaint from minor to major cases and providing the solution - Manage guest review and guest satisfied during and after stay



UD. Panorama Export Goods

• Bali, Indonesia

• Supervisor Production of Goods

  • Jan 2017 - Mar 2021

  - Supervise in checking publish nett price of product - Guide and lead the team to set time to publish the product before launched and sell to guest| - Responsible in make the barcode of product - Check quality and quantity of product before ship and deliver - Supervise in checking publish nett price of product - Guide and lead the team to set time to publish the product before launched and sell to guest| - Responsible in make the barcode of product - Check quality and quantity of product before ship and deliver



Our Ocean Converence 2018

• Bali, Indonesia

• Liaison Officer

  • Oct 2018 - Oct 2018

  - Handling Prime Minister from South Africa for every needed during the event held - Taking notes, provided any needs, any stand by during the meeting with Mr President of Indonesia Jokowi Dodo - Handling Prime Minister from South Africa for every needed during the event held - Taking notes, provided any needs, any stand by during the meeting with Mr President of Indonesia Jokowi Dodo