Licensed Realtor

• Dec 2017 - Present

Licensed Realtor

• Feb 2015 - Dec 2017

Assistant Vice President / O&C Sr. Program Associate- Performance Monitoring

• Jun 2014 - Dec 2017

*Conduct Quality Control of Third Party Providers focusing on the operations management, utilizing the Supplier Operational Risk Assessment. * Review of Financial Statements, Personnel and Training as they relate to the JPMC Contract, Key Performance Indicators, Service Level Agreements, Change Control and Process Management.*Conduct Quality Assurance assessments to detect performance anomalies and/or errors within a Third-Party Providers normal business processes and procedures.*Manages to the Third-Party Providers’ performance-based scorecard, and conducts analysis of the gaps identified as a result of the Supplier Operational Risk Assessment.*Partners with internal Delivery Management (DM) for the ongoing monitoring of the Third-Party Provider from an operations perspective.The partnership with the DM entails regular meetings to review the trending of specific areas of concern identified as part of the Assessment. *Partner with DM on Action Plan(s) to close and or remedy issues. *Actively partner with internal Legal, Compliance, Sourcing, Information Risk Management, Resiliency and specific Line of Business partners to ensure compliance with the Third Party Management Processes and Procedures as it relates to the Supplier Operational Risk Assessment; conduct a pre-audit interview with the DM in preparation for the on-site Assessment, de-brief to review results and also meet on a regular basis to ensure that remediation, if applicable, is completed.*Ensure that all escalation procedures and internal scorecards used to conduct on-site audits and performance reviews of Third Party Providers are followed by Internal Business Partners, Delivery Managers and key stakeholders.*Monitor and measure identified gaps as a result of vendor reviews, and ensure all internal and external partners are held accountable for their process improvement action plan(s). Show less

Foreclosure Officer Unit Manager, Chase Columbus, Ohio

• Feb 2011 - Jun 2014

• Managed, fostered and mentored foreclosure staff of 15+ employees to recover mortgage revenue while reducing expenses and meeting departmental budget goals • Act as a liaison between the company and international partner to review monthly-end reports, audits and external control testing to ensure forecloses are completed within allowable timeframe• Reviewed 5,000+ foreclosure portfolios and various month-end reports, exception reports, audits and internal control testing to ensure accuracy• Revised legal loan documentation, leases, insurance and other lending documents, that reflected the specific underwriting loan structure unique to each transaction• Litigation preparation and analysis across a variety of claims, including breach of contract, fraudulent business practices, trade secret and class action Show less

Home Lending Executive Office- Team Lead

• Jun 2008 - Feb 2011

• Cultivated an inspiring environment to motive 10+ team members to maintain the highest level of integrity, professionalism while achieving individual and department goals • Research and resolve on a daily average of 60 escalated mortgage issues received from senior management, regulatory agencies and internal legal department• Administrated audits to ensure team members are adhering to Federal and State policies/procedures and loans are being validate properly• Proactively market benchmark and research industry best practices to maintain competitive edge and confirm procedure norms • Prepared self-authored written response complying with RESPA guidelines in order to provide superior customer service Show less

Credit Bureau Analyst

• Oct 2001 - Jun 2008

• Researched and resolved escalated clients credit card issues within the three major credit reporting agencies, TransUnion, Equifax and Experian • Trained new hires on the federal government regulations pertaining to credit reporting activity and disputes• Executed transactions promptly and accurately while responding to clients’ requests/inquires outside of the normal guidelines scope• Assisted credit decision team with reviewing credit card applications and verifying credit card qualifications Show less