Experience

Value Pawn and Jewelry

• United States
• Restaurants
• 1 - 100 Employee

• Store Manager-in-Training

  • 2015 - Present

  Supervising over 100 employees in 17 stores and 2 markets. Averaging $15K/quarter in profit, currently 3rd in the company• Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging each customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service• Recruit, train, and develop associates, conduct performance reviews, and issue disciplinary action when necessary• Plan and prepare work schedules and assigns employees to specific duties to consistently provide excellent customer service and implement strategic plans• Coordinates and oversees effective store operations including audits, cash reconciliation, the accurate keeping of operating records• Negotiate acquisition of goods from customers and maximize profitability through the underwriting and maintenance of good pawn and title loans



DD's Discount of Ross, Inc.

• Store Manager

  • 2013 - 2015

  Managed a team of over 50 associates and generated $6M in revenue annually. Increased Year-over-Year profit by 15% annually. • Trained all new associates to meet the demands of the while maintaining responsibilities as Store Leader• Developed current associates to reach career goals through the use of Individual Development Plans• Communicated the needs of the business with all department leaders to ensure the success of the business• Forecasted weekly trends and used statistical data to analyze the overall health of the business and trained department leaders on forecasting• Handled scheduling for employees and served Human Resources functions such as onboarding and employment verification



United Way of Northeast Florida

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Call Center Supervisor

  • 2011 - 2013

  • Maintained high level of customer service to clientele by maintaining and developing listening and communication skills to continually improve upon call efficiency • Multitasked between operating multiple phone lines, maintaining call records, and engaging in interdepartmental communications• Negotiated contracts with vendors and organizations for procurement of donations and city grants• Worked collectively with all departmental staff members to solve issues of scheduling, caller conflicts, and effectively mining the company database for pertinent information• Regularly met with city executives to secure rent payment and utility vouchers for payment assistance for families in need



Bi-Rite Company

• Store Manager

  • 2005 - 2008

  Managed store PNL Budget and achieved 7 profitable quarters. Accounts maintained weekly close rate of 9.9%. Only $1M+ store in market (#1 in division). • Recruited and maintained a team of 7 associates; hired, trained, and developed associates• Performed in-depth credit analysis of clients to determine eligibility and amounts for loans; instituted procedures to collect on delinquent accounts• Established and maintained working relationship with Jacksonville Sheriff’s Department to assist with repossessions• Negotiated outside vendor contracts resulting in increased profit margins for the store and customers• Exercised excellent customer service skills and consistently produce a high degree of new sales and customer retention• Conducted credit analysis on customers and analyzed Debt-to-Income ratios to determine appropriate payment plans for customers• Perform underwriting of contracts and establish terms for repayment



Save Rite Food Stores

• Front End Manager

  • 2004 - 2005

  Managed over 70 employees in grocery store. Earned recognition for “Best Customer Service” in region for 4 consecutive quarters and improved cashier efficiency by 15%. • Ensured store staff met customer service standards and performance expectations• Maintain store operational requirements by scheduling and assigning employees• Implemented training and cash management protocols to maintain operational efficiency• Balanced vault and updated deposit records daily to close books