Experience

AHIP

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Accounts Receivable Specialist

  • Jun 2022 - Present

  Invoice Processing: Creates customer invoices monthly, prioritized to meet delivery cut-off times. • Accounts Receivable: Collect and record daily cash and credit card payments within invoicing application and sub-ledger. Investigates and reconciles discrepancies for payments received in error or without proper documentation by utilizing sales journals, account activity, the general ledger, and communication with payee and other employees. • Collections: Review aging reports, contact delinquent accounts, maintain, and update collection files, and provide feedback to management. • Customer Support: Assist customers with account inquiries and resolve discrepancies. Records refunds and credit letters were issued for conference registrations. • Additional duties: Records journal entries and updates various schedules for the month end close. Show less



NAIFA

• United States
• Financial Services
• 100 - 200 Employee

• Account Specialist - Receivables / Political Affairs Administration Assistant

  • Mar 2017 - Jun 2022

  · Posts and balances a wide variety of financial data in various ledger codes are assigned and entered into Sage Intacct. · Assist with trial balances, analyze financial documents, investigate questionable data, and prepare various reports. · Copied, logged and scanned supporting documentation. · Checks and verifies transactions to ensure consistency and accuracy of accounting documents. · Identifies cash discrepancies and determines alternative courses of action; provide supporting documentation and resolve them · Classifies and codes transactions to appropriate accounts. · Inputs accounting data into computer for tracking, manipulation, and reporting purposes · Respond to customer requests via telephone and email. · Prepare monthly reports from Wells Fargo & Eagle Bank (print bank statements, download cleared checks) · Reconciles bank statements for several departments (NAIFA, PAC, Service Corp) · Researches accounting records to assist in the identification and resolution of problems or inadequacies of accounting information while monitoring bank transmittals Show less



Career Technical Institute

• United States
• Higher Education
• 1 - 100 Employee

• Accounts Coordinator

  • Jan 2013 - Mar 2017

  · Generated and submitted invoices based on a financial schedule. · Researched topics and completed due diligence to resolve issues promptly. · Generated and mailed updated statements. · Follow up with customers to collect information and verify details. · Perform complex general accounting functions, including journal entries, account analysis, and balance sheet reconciliations. · Perform administrative tasks such as record keeping, writing correspondence, and gathering materials. · Contacted customers to collect outstanding payments via one-time or negotiated installment methods. · Set up and updated customer accounts with interactions, payments, and personal information. · Processed payments and applied to customer balances. · Reviewed collection reports determining the status of collections and the amounts of outstanding balances. Show less



Nationwide Credit Corporation

• United States
• Financial Services
• 1 - 100 Employee

• Recovery Specialist

  • May 2012 - Jan 2013

  · Collected telephone payments and set up wire transfers. · Handle both outbound and inbound calls. · Tracked down individuals and assets in the field and took possession of the property. · Performed skip tracing software on all past due accounts to locate responsible individuals. · Reported policy changes and company conditions affecting customer satisfaction. · Model exceptional customer service skills and appropriate diagnostic sales techniques. · Follow up with customers on unresolved issues. · I tracked the progress of all outstanding insurance claims. · Reviewed, classified, coded, and rated applications Show less



Mobile Now

• International Trade and Development
• 1 - 100 Employee

• Collection Manager

  • Feb 2007 - Apr 2012

  · Entered details such as payments, account information, and call logs into the computer system. · Copied, logged and scanned supporting documentation. · Respond to customer requests via telephone and email. · Responsible for printing and mailing collection letters out to the customers that canceled accounts early. · Report all revenue to the company Controller. Manage credit card disputes from corporate to retail store transactions. · Manage all customer calls regarding Third-Party collections agencies. · Investigate apparent inconsistencies and discrepancies, check with originators, reconcile and adjust irregularities, if possible, and refer to those not reconciled to a supervisor. · Updates, revise, calculates, and retrieves the information to meet office needs and for special non-standard reports. Show less



Expo Design Center (The Home Depot)

• Northern Virginia

• Delivery Will Call Coordinator

  • Aug 2006 - Feb 2008

  • Responsible for calling specific vendors, nationwide about our client’s merchandise they ordered. • Planning, coordinating, and implementing supply management with contractors for special projects. • Ensure all merchandise is received and delivered in a timely manner from PCC. • Process receiving reports, transfer documents, inventory adjustments, and reports of survey; Reorder any missing, damaged or wrong kind of merchandise from the vendor. • Ensure all orders purchased is paid in full before delivery or pick-up. • Help locate merchandise in the warehouse. • Maintain adequate stock levels, conduct physical inventories and retrieve items from shelves and cabinets. • Help load merchandise in customer cars or trucks if needed. • Certifications on all require Home Depot machinery. (Forklift, LP, Pick Truck, etc) Show less



Mineral Management Services. Dept.of Interior

• Herndon, VA

• Contract Close-Out Specialist

  • Feb 2004 - Feb 2007

  • Review and prepare modifications to de-obligate government funds for contract closeouts. • Adhere and obtain information from the Federal Acquisition Regulations (FAR) • Liaison for the Dept. of Defense and vendor contracts, obtaining certifications that awards agreements that meet and maintain. • Perform all office management duties to include Administrative, communication, staffing and organizational effectiveness. • Oversee/review/and monitors all businesses invoices for approval before sent to finances. Distribute and dissemination of incoming and outgoing mail. • Handle special projects/Coordinate actions/resolve questions and any other problems. • Assist vendors as well as Contract Officer on supplying procurement or correspondence for signatures for GovPay. • Updates, revises, calculates, and retrieves information to meet office needs and for special non-standard reports. • Investigate apparent inconsistencies and discrepancies, checking with originators, reconciling and adjusting irregularities, if possible, and referring those not reconciled to supervisor. Show less