Experience

Essex County Club

• Hospitality
• 1 - 100 Employee

• Outside Operations Manager

  • gen 2022 - - Presente



Northeastern University

• United States
• Higher Education
• 700 & Above Employee

• Associate Director

  • mag 2021 - gen 2022

• Senior Academic Advisor

  • mar 2016 - mag 2021

  • Assist students within the Doctor of Education program in Northeastern University's Graduate School of Education• Act as the main contact for over 1,300 students, fielding any questions, issues, or administrative processes, from acceptance through graduation• Work with a small operations team within the Graduate School of Education to ensure student success throughout their program



Northeastern College of Professional Studies

• United States
• Higher Education
• 100 - 200 Employee

• Assistant Director of Admissions

  • feb 2014 - mar 2016

  • Guide prospective students from first contact with the school through acceptance into a program to facilitate a smooth application process and ensure high customer satisfaction and probability of meeting requirements the first time • Interact with prospective and current students via phone and email as well as in person, answering questions regarding admissions requirements, program-specific information, scholarship opportunities, financial aid, transfer credit, and deadlines. Document all interactions to ensure customer satisfaction in follow-up communication• Assist applicants through the admissions process, ensuring all required documents are received in time for review and that the questions asked have been answered to faculty/admissions standards



Wayfair LLC

• Account Specialist

  • gen 2012 - feb 2014

  • Manage accounts in multiple merchandise categories to ensure suppliers adhere to the same standard of high-quality customer service as Wayfair • Train suppliers to follow Wayfair’s procedural guidelines such as reduced customer response time, proper shipping and billing methods, and order management• Coordinate among several departments within Wayfair to maintain supplier relationships, improve supplier metrics, and ensure website is updated with the latest product information• Resolve issues pertaining to purchase orders promptly by following up via email and phone• Assist managerial staff with interviews for full-time and co-op positions• Led the team in testing a new functionality on Wayfair’s extranet site that has subsequently been rolled out to all suppliers

• Sales and Service Consultant

  • ago 2010 - gen 2012

  • Ensured customer satisfaction by resolving online sales/order issues over email and phone• Assisted customers with post-order issues such as returns, replacement parts or units, and refunds• Participated in cross-departmental meetings to expand knowledge of Wayfair procedures and practices among other teams within the company• Coached teammates and new hires on better problem-solving and quicker one-time resolution • Enhanced group morale via daily email updates and articles for the company newsletter



1st Alliance Lending LLC

• Account Executive

  • mar 2010 - mag 2010

  • Assisted customers in refinancing their mortgage loans via phone and email correspondence, primarily for the Hope for Homeowners program • Worked closely with clients to create affordable loan packages after analyzing their past credit and debt information.• Regularly evaluated and applied latest company policies regarding lending and mortgage practices • Assisted customers in refinancing their mortgage loans via phone and email correspondence, primarily for the Hope for Homeowners program • Worked closely with clients to create affordable loan packages after analyzing their past credit and debt information.• Regularly evaluated and applied latest company policies regarding lending and mortgage practices