Learning And Development Specialist

• May 2020 - Present

Certified Life Coach

• Nov 2020 - Present

Cruise Consultant

• Feb 2013 - Feb 2023

Sole proprietor of a full service travel agency, specializing in cruises. manage all details and needs for personalized travel arrangements, organize virtual meetings to consult with potential clients Sole proprietor of a full service travel agency, specializing in cruises. manage all details and needs for personalized travel arrangements, organize virtual meetings to consult with potential clients

Customer Loyalty Specialist I

• Jun 2015 - Feb 2019

Deescalate customers by researching account for personalized resolutions, provide additional training support for advancement and applications, manage an average of 450 accounts a month providing assistance of creating new sales accounts, and proactively provide recommendations to workflow, processes, procedures and other aspects of the job which could benefit the customer, the site and or individual performance Deescalate customers by researching account for personalized resolutions, provide additional training support for advancement and applications, manage an average of 450 accounts a month providing assistance of creating new sales accounts, and proactively provide recommendations to workflow, processes, procedures and other aspects of the job which could benefit the customer, the site and or individual performance

Customer Care Specialist

• 2008 - Jun 2015

point of contact for department in Manager's absence, handle an average of 300 account per month valuing $35,000, provide real-time solutions to account resolutions, compile reports for special project for Director and Managers within department, and train team members in applications and equipment, appointed to resolve special accounts. point of contact for department in Manager's absence, handle an average of 300 account per month valuing $35,000, provide real-time solutions to account resolutions, compile reports for special project for Director and Managers within department, and train team members in applications and equipment, appointed to resolve special accounts.