Experience

Coligo Group

• South Africa
• Telephone Call Centers
• 1 - 100 Employee

• Omnichannel Solutions Architec

  • Jul 2022 - Present

  contact centre contact centre



Netcom Africa Limited

• Nigeria
• Telecommunications
• 100 - 200 Employee

• Program Manager

  • Apr 2022 - May 2022



c

• KwaZulu-Natal, South Africa

• Solutions Architect

  • Mar 2021 - Aug 2021

  As a contact centre solutions architect, my main focus was promoting and demonstrating the OmniChannel solution to prospective clients targeted by the sales teams. this included demonstrating the full functionality of the platform, while incorporating both inbound and outbound campaigns. I highlighted the key areas of the IVR, Dialler, WorkForce Optimisation and AI that would enhance the clients’ reach to their customers. I then scoped the solutions and functionality relevant to the client to effectively improve their current contact centre, as well as setting the direction and approach for integrating the Omnichannel platform with their existing CRM and Databases information applications and programs. After analysing the business impact that certain technical choices may have on a client’s business processes, I communicated with the projecting team to ensure a smooth rollout of the required features and functionality. Show less



Gijima NEC

• Durban Area, South Africa

• Presales Solutions Architect

  • Jan 2016 - Feb 2021

  Solutions Consultant Support Services equips me with relevant information about the NEC's UNIVERGE® family of voice, data, and video communication solutions. Also, focus is given to Microsoft 365 & Azure applications, AWS as well as Huawei Networking solutions.• Responsible for providing pre-sales technical support documentation and proposals to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by the Customers decision managers.• Works with business and sales to develop and execute a compelling solution to the end customer. Show less



Gijima

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Solutions Architect

  • Jan 2016 - Feb 2021

  As a Solutions Architect, I focus on converting customer requirements into the architecture and design that ultimately constitutes the blueprint for the final solution. I am an experienced product manager with extensive knowledge in Voice, Unified Communications and CRM Applications, this would include value-added service like Call/Contact Centre, CRM, Performance Management, VoIP & VoWi-Fi, NEC, Microsoft 365 & Azure solutions and Huawei Networking, to name but a few. I’ve developed solid Presentation skills combined with my technical product knowledge I am able to present to both Technical teams and their Business to buy into the final solution to be deployed.Constantly growing my knowledge of solutions and competitor offerings as I grow further with the experience and knowledge i have. Show less

• NEC Product Manager

  • Feb 2013 - Dec 2015

  • Create and develop revenue generating partnerships with ICT technology and service providers for NEC Enterprise Solutions within South Africa.• Manage Vendor relationships as well as the Product Life cycle. • Deliver sales and Pre-Sales training on all of NEC solutions • Manage and Co-ordinate product introductions and launches • Manage ICASA approval and related product management processes and procedures • Manage costing, solution pricing and positioning of all NEC Enterprise solutions within the market, as well as 3rd party products and solutions • Develop and manage the business and marketing plan • Engage with logistics regarding stock holding and develop phase out approach to end of life products. • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable Show less



Stellar HR Solutions

• Telecommunications
• 200 - 300 Employee

• Key Account Manager

  • Apr 2012 - Jan 2013

  Developing the Unified Communications Market for Nashua Communications in the Western Cape. Selling all Nashua Solutions from Siemens Communications (VoIP), CISCO Borderless Networks, Mobile solutions (including ECN VoIP Connectivity) and also Microsoft LYNC solutions, Nashua Electronics solutions (Consumer Electronics). • Account Management of Corporate accounts. • Customer Relationship Management. • Business Development Management Developing the Unified Communications Market for Nashua Communications in the Western Cape. Selling all Nashua Solutions from Siemens Communications (VoIP), CISCO Borderless Networks, Mobile solutions (including ECN VoIP Connectivity) and also Microsoft LYNC solutions, Nashua Electronics solutions (Consumer Electronics). • Account Management of Corporate accounts. • Customer Relationship Management. • Business Development Management



Ninzi Connect Software

• Gauteng,South Africa

• Product Manager

  • Dec 2010 - Dec 2011

  Managed Product and Vendor management. Managed the Pre-sales and product life cycle for the Aspect Software Call Centre Solution. • Marketing – Business Plans, Press releases, Brochures, White Papers etc. Reviews competitor’s information and promotional events to ensure product offering competitiveness. Managed Product and Vendor management. Managed the Pre-sales and product life cycle for the Aspect Software Call Centre Solution. • Marketing – Business Plans, Press releases, Brochures, White Papers etc. Reviews competitor’s information and promotional events to ensure product offering competitiveness.



Interactive Technologies

• Gauteng, South Africa

• Product Manager

  • May 2007 - Aug 2008

  Product Managed the Aspect Software Call Centre Solution Product Managed the Aspect Software Call Centre Solution



Gijima

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Product Manager

  • Jul 1999 - Mar 2006

  • My main function was to develop, integrate and implement Call Centre solutions • Responsible for all aspects of the sales process - pre-sales - account management - after sales support • Assisted the sales team in wining new business through RFP, Tenders or Presentations • Product - related budget management and accountability • Design and implementation of marketing plans and related budgets • Development of technology solutions with partners • Plan, organise, control day- to-day operations of product/marketing management teams, including operations between AST and its suppliers • Customer event and road show presentations of various converged solutions, including products, Technologies and Service offerings • Assist sales/pre-sales teams in planning and consulting around product selection for customers and vet solutions to be proposed to customers Show less



Grintek Telecomm

• Gauteng,South Africa

• Customer Support Engineer

  • May 1998 - Jun 1999

  • Call centre and PABX installation and maintenance based on the Nortel Switching fabric • Call centre and PABX installation and maintenance based on the Nortel Switching fabric



Alcatel

• Gauteng, South africa

• Telecomms Specialist

  • Apr 1990 - Apr 1998

  PABX technician and finally worked his way up to Telecoms Specialist • Tier 3 support • Escalation to Alcatel engineers in France • Qualified on all the Alcatel systems, the last system that I worked on was the Alcatel 4400 PABX technician and finally worked his way up to Telecoms Specialist • Tier 3 support • Escalation to Alcatel engineers in France • Qualified on all the Alcatel systems, the last system that I worked on was the Alcatel 4400



Telkom

• Durban Area, South Africa

• Telecomm Technician

  • Jan 1987 - Mar 1990

  • Maintenance in the Durban area on all the Telkom systems • Transferred to Vryheid after completion of training to supply Telkom systems services • Maintenance in the Durban area on all the Telkom systems • Transferred to Vryheid after completion of training to supply Telkom systems services